Forum Discussion

Timmayyy's avatar
Timmayyy
Newbie
2 years ago

iPhone screen mirroring no sound except YouTube

Bought a basic Roku stick months ago. The screen mirroring was fantastic. I have a basic iPhone. All of a sudden, when I play videos, I have recorded. there is no sound.  There is no sound. Whe...
airplay & screen mirror
Scuba2321's avatar
Scuba2321
Reel Rookie
2 years ago

Still no audio what do I do.. reset both devices multiple times but whenever I'm screen mirroring there is no audio...

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Scuba2321,

Warm greetings from the Roku Community!

We're sorry for the inconvenience this has caused, and we'd like to see more about what's going on here.

Let us know...

  • Were you able to access this before, or is this the first time you've used this device for an airplay?
  • Do you have another mobile device, and does it reproduce the same issue?

We'll be looking forward to your update.

Thanks,
Rey

  • Mjrm's avatar
    Mjrm
    Newbie
    2 years ago

    This is happening to me - I was able to get sound consistently for a month then it stopped and I can’t get it going again.  

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      A warm welcome here in the Roku Community, Mjrm!

      Firstly, we sincerely apologize for any inconvenience this may have caused your streaming and we'd be happy to find you the best resolution so you can utilize the Airplay feature again.

      Before we proceed, can you please confirm if you are unable to get any sound to all of the channels you were trying to airplay? If so, we'd be happy to coordinate this with the appropriate Roku team to further investigate your device. With this being said, kindly provide us with the following details below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Model and current OS version of your mobile phone. 

      We'll be anticipating your response!

      Best regards,
      Carly

      • CarlosB's avatar
        CarlosB
        Newbie
        2 years ago

        Model: 3820R2 - Streaming Stick 4K

        Serial Number: X02500PWF536 (S0J732CWF536)

        Os version: 17.4.1

         

        Regards,

        Carlos

  • Glennnw's avatar
    Glennnw
    Newbie
    2 years ago

    My son uses an android phone and it worked.