Forum Discussion

theosib's avatar
theosib
Reel Rookie
12 months ago

iPhone 15 can't find Roku devices

I have two Ultra devices, and I would like to control them from mobile devices. I have installed the app on two Android devices and two iPhones. They all work and can find the devices EXCEPT for my w...
tv & player features
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
12 months ago

Welcome, and thanks for posting here in the Roku Community, theosib!

We understand that the Roku Mobile app from your iPhone 15 won't find any devices to connect. No worries; we're here to help. 

Have you checked if your iPhone and TV are connected to the same Wi-Fi? Also, please try removing the app, rebooting your phone, and then reinstalling the app to see if that resolves the issue.

Please let us know if that works for you. 

All the best,
Emman

  • theosib's avatar
    theosib
    Reel Rookie
    12 months ago

    Hi, Emman,

    I have already tried all of your suggestions. To begin with, this was a fresh install of the Roku App, so reinstalling it is unlikely to make a difference unless there's some chance that a fresh install on a relatively new iPhone can go awry. We did of course try rebooting, and as I mentioned in my original post, I did make sure everything was on the same wifi.

    Thanks