Forum Discussion
What type/model of router are you using? If you have a router with a separate guest network or IOT network, you could try connecting your Roku to that network separately and see if that helps.
Have you checked your router's firmware and made sure it is up to date? Also, check to make sure your Roku's firmware is up to date.
Have you tried rebooting both your router and Roku by unplugging the power of both for at least 30 seconds?
Not sure about the remote and powering off issue, but I would try re-pairing your remote to your TV and see if that helps.
- Kelley_bay8 months agoReel Rookie
I’ve tried restarting the router as well as the TV. I even had the Internet company come out assuming it was an issue with them. Even when I connect the ethernet cable directly to the TV, I still get this issue however, I do not get the issue when I connect it to my computers. Either with WiFi or Ethernet.
- JWS95188 months agoRoku Guru
1) What type/model of router are you using? Have you checked the firmware of the router to see if it is up to date? If the router firmware needs to be updated, update it and then do a hard reset and set up the router as if it were new. That sometimes helps clear up issues.
2) If your router has a separate guest network or IOT network, you could try connecting your Roku to that guest network separately and see if that helps with connection issues.
3) Have you checked to make sure your Roku's firmware is up to date? Go to the settings page and check for an update and if needed update the firmware.
4) I know you indicated that you restarted both, but have you unplugged power to both for 30 seconds at the same time and then plug in the router, let it boot up and then plug in the Roku and let it boot up.
- Kelley_bay8 months agoReel Rookie
I am not sure what the router model is since it is attached to the ceiling. When they came to check it they did update the router and noted it was the most recent model. I did have them remove it from the power source while I did the same to the tv come 30 seconds. I’ve tried connecting it to the both the private and public version of the WiFi. I checked the tv system to make sure it was up to date. I have another Roku tv that is not having any of these issues.