Forum Discussion

santig2609's avatar
santig2609
Reel Rookie
3 years ago
Solved

Internet Connection Issues

I’m having an issue with my Roku device. For the past few days, every time I use it with some of the most popular streaming apps, if I simultaneously use the internet on a computer for basic browsing...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi santig2609,

    A warm welcome here in the Roku Community!

    Thanks for sharing this information with us. Let's try to check your network and discover the root cause of this issue. We recommend performing a connection check on your Roku device.

    1. Press the Home button on your Roku remote.
    2. Scroll up or down and select Settings.
    3. Select Network.
    4. Select Check connection

    If you're looking to learn more about checking your network connection, we would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.
    Here's the link to their FAQ page: How to check the connection to your home network and the internet

    Please provide us with updates on what you find out.
    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi santig2609,

A warm welcome here in the Roku Community!

Thanks for sharing this information with us. Let's try to check your network and discover the root cause of this issue. We recommend performing a connection check on your Roku device.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Network.
  4. Select Check connection

If you're looking to learn more about checking your network connection, we would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.
Here's the link to their FAQ page: How to check the connection to your home network and the internet

Please provide us with updates on what you find out.
All the best,
Kash

  • santig2609's avatar
    santig2609
    Reel Rookie
    3 years ago

    Everything its ok and i ve a good wifi, but when i play a video or streaming in a mobile phone or the pc and im using hbo or netflix in roku... All the internet are too bad

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      3 years ago

      Thanks for keeping us posted, santig2609.

      Please be aware that Roku Streaming devices require a strong network connection. It's possible that when you connect your Roku device to your network, it gathers all the signals from it. Hence, your network issues. May we know what is your current internet speed? 

      We'll be looking forward to your response. 

      Kind regards,
      Carly

      • santig2609's avatar
        santig2609
        Reel Rookie
        3 years ago

        Def its not my speed, everything its ok, 100m and the problem its like 3 days ago, never ve a problem like this before