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greggbegell's avatar
greggbegell
Reel Rookie
3 years ago
Solved

Intermittently losing internet connection

I have 3 ROKU units. One of them intermittently loses internet connect. The other 2 units still have internet connection, so it's not the router. I've been able to reconnect after going through the s...
tv & player wifi
  • AvsGunnar's avatar
    AvsGunnar
    3 years ago

    greggbegell 

    The Settings/System/About info was regarding your model number in this instance. (3930x).  It also tells you if you are seeing an IP address and MAC addresses (which helps determine network function).

    Since you have the 3930, and you are also using a cable ISP (AT&T), you will likely need to change the "Wireless Mode" (Wi-fi Mode) under your 2.4ghz Wireless Settings to b/g/n in your router.

    The instructions for making this change are here for that particular router. (look at the "Access and verify gateway settings" section on the page).  https://www.att.com/support/article/u-verse-high-speed-internet/KM1046181/

    ----

    Some firmware updates to these cable ISP routers, coupled with the older hardware in the 2.4ghz-only devices like the Express 3930 are causing both connection/reconnection issues if the Wireless Mode is set to anything other than b/g/n (need all three of these speed protocols enabled in router settings).

    You should be good to go after that.

    Feel free to post back with an update or if you need more help.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

greggbegell 

The Settings/System/About info was regarding your model number in this instance. (3930x).  It also tells you if you are seeing an IP address and MAC addresses (which helps determine network function).

Since you have the 3930, and you are also using a cable ISP (AT&T), you will likely need to change the "Wireless Mode" (Wi-fi Mode) under your 2.4ghz Wireless Settings to b/g/n in your router.

The instructions for making this change are here for that particular router. (look at the "Access and verify gateway settings" section on the page).  https://www.att.com/support/article/u-verse-high-speed-internet/KM1046181/

----

Some firmware updates to these cable ISP routers, coupled with the older hardware in the 2.4ghz-only devices like the Express 3930 are causing both connection/reconnection issues if the Wireless Mode is set to anything other than b/g/n (need all three of these speed protocols enabled in router settings).

You should be good to go after that.

Feel free to post back with an update or if you need more help.

JimO59's avatar
JimO59
Newbie
3 years ago

I am having same issue. 

running on an Eero 5Ghz connection. Intermittently losing connection when wireless signal is excellent. 

  • JimO59's avatar
    JimO59
    Newbie
    3 years ago

    I have a Roku 4630X Roku Premiere+ running Software version 11.5.0 build 4312-29. 

     

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      3 years ago

      JimO59 

      First thing is to just restart all your network equipment (modem, router, extenders, etc).

      If your Eero model is capable of DFS compatibility (using channels 52-140), disable the use of them in your router settings.  Roku cannot see or use DFS, and will disconnect each time the router changes to a DFS channel if set to "Auto channel selection".