Intermittent Remote Issues
I see that there are serveral threads/posts here regarding Roku Remote not working or certain buttons not working. I have 3 new Express 4K units in my home. They were all purchased at the same time b...
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I have the same problem on my 4K.
Sometimes the volume button works then 2 minutes later it does not, etc.
Ditched the remote that came with the 4K and bought a remote with actual batteries from Roku website, and that is doing the same thing.
Probably something in the 4K unit itself.
I am throwing the whole Roku thing away and going to Amazon's Firestick
I'm about to do the same- ditch the Roku garbage and go with someone who knows how to make a product/software and has some idea of what customer service is. Ever try to contact Roku support? There is no support. It's a joke.
I'm relatively new to streaming. I was a cable holdout more out of habit than anything else. Years ago, my younger neighbors got a Roku and said it worked great. They kept telling me to get one. When I decided to stop renting boxes from Spectrum, everyone said to get a Roku. They were cheap and reliable. I suspect that Roku made a good product when they started. But now, they are pushing a volume business model. No direct customer service. Sell as many units as possible at a low price for a small margin and make the money with volume. That model works until somebody makes a better product for the same price and the buying public catch on.
Roku sells a TV now. Given the experience since getting my first Roku back in October, the chance of me buying one of their TVs is zero to none.
Roku did fix the screen freezing problem with the E4K units. It took about 3 weeks. But they missed that all the other models were suffering from it as well. They just closed the case for the problem. It was 29 pages long. They said the case was only for the E4K in spite of others posting it was happening to other models.
I think the secret is to be patient, give them the info they request and wait for a fix. I'm hoping that happens with the remotes. I saw other cases open here on remotes, but nobody described the exact problem I was having. So, I started this on in hopes of getting it fixed. Not sure it is the same person, but RokuDanny was involved with the screen freeze problem, and they eventually solved it with a new software download. I have faith in Danny to deliver the bacon on this problem as well.
My remote problem started back in June or July of 2022.
I had the Ultra model. Not the Ultra LT but the Ultra. The mute button started to switch rapidly from mute to unmute many many times in the few seconds I had wanted to mute the volume.
So, even though that unit was only 4 or 5 months old I saw the new version was allegedly 4K and did not need conventional batteries. SO I upgraded and gave away the old one in about the middle of November.
This new 4K model worked for about a month or so and then the remote:
- needed me to plug it into the usb cable about every other night to stay charged.
- started to "un-sync" (if that is even a word) from the volume control. To the point I would have to go into the settings 3 or 4 times a day to "set it up" to control the TV
I had Rokus for about 6 or 8 years prior to this and NEVER had any problems. But I feel that maybe in June or July they had an update or 2 or 3 come through that was bad and have not been able to figure it out yet.
But, momma didn't raise an idiot in me. I paid good money for two units inside of 7 months. The second one I bought a standard remote with actual batteries. Only to find nothing helps. So, my money is hard enough to come by and I am tired of sending it to Roku. 😤
I picked up the Amazon Firestick 4k just before Christmas, and get a LOT more options using that than I had with Roku. And guess what? It actually still works and does what it is supposed to! 👍
