Forum Discussion

uavflyer2k's avatar
uavflyer2k
Reel Rookie
3 years ago
Solved

Intermittent loss of volume control

Trouble shooting Update:

I obtained a IR reader to see if maybe it was sending the wrong code during the times it was not responding -- No IR output when this is happening.

I also noted that when it is happening, a headset plugged in to the remote has the same problem - no volume control or mute function. so this pretty much points to an internal problem with vol, Mute, and TV power, as thest functions for the headset have nothing to do with the TV brand/IR code set in use and will only apply to the ROKU hardware.

I haven't done programming professionally in awhile but I bet this could be solved pretty quickly. Somehow, just those functions are being treated differently than the normal ROKU functions and getting hosed.

Ted

remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi ihateusernames9 

    Thanks for posting!

    We're sorry to hear that you're experiencing issues regarding with your Roku remote not working. We'll do our best to help you. Also, we'd like to know more about how we can help you. What Roku remote are you using right now?

    We would recommend visiting our Support page for more info about the troubleshooting steps for the Roku remote. How to fix your Roku voice or simple remote that is not working

    If the issue persists, keep us posted. We'll be here for you, and we'd love to assist you further. Looking forward to your response!


    Sending you the best,
    Kash

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi emdmem,

    Thanks for keeping us posted to the Roku Community!

    We understand you are having problems with the volume of your Roku remote voice pro. We're here to help. Please follow these steps:

    1. Navigate to Settings.
    2. Select Remotes & devices.
    3. Select Remotes, followed by your remote.
    4. Select Set up remote for TV control.

    After doing so, please restart the system by pressing the home button on your remote, then go to settings, system, power, and system restart.

    Let us know if this works for you!

    Warm regards,

    Eunice

10 Replies

Replies have been turned off for this discussion
    • emdmem's avatar
      emdmem
      Reel Rookie
      2 years ago

      I'm with you. I have three Roku remotes (one voice control) and the VOLUME NEVER WORKS CONSISTENTLY WITH ANY OF THEM. IT'S BEEN SINCE APRIL '23 AND IT IS NOW JULY '23. WHY THIS GLITCH CAN'T BE FIXED. I will not buy another Roku remote or Smart TV with Roku. Done.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! emdmem,

        Thank you for reaching out to the Roku Community!

        We are sorry to hear about your remote issue. We are happy to help.

        • What device are you using right now?
        • Have you set up your Roku voice remote with a TV control?

        Your Roku voice remote can send commands to your TV in two ways.

        • Infrared (or IR): As mentioned earlier, IR technology requires you to point your remote directly at your TV for each button press. Any obstruction (even a partial one) can cause button presses to be missed.
        • HDMI-CEC: Also known as just CEC, this technology uses the HDMI connection to pass along power and volume commands your Roku player receives from your remote. With CEC, you can point your remote in any direction since it communicates with your Roku player over a wireless connection.

        If you find that the power and volume buttons only work sometimes, your remote is likely using IR to send these commands to your TV. To confirm this, ensure you can adjust the volume when pointing your remote directly at your TV. Next, cup your hand over the front of your remote, then point it away from your TV and try again. If this test cannot adjust the volume, your remote uses IR.

        You can use the steps below to get your remote to use CEC.

        1. Check that CEC is enabled on your TV.

        2. Go to the Settings menu on your Roku player and redo the TV control setup for your remote.

        Let's see how it goes.

        Thanks,

        Arjiemar

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi ihateusernames9 

      Thanks for posting!

      We're sorry to hear that you're experiencing issues regarding with your Roku remote not working. We'll do our best to help you. Also, we'd like to know more about how we can help you. What Roku remote are you using right now?

      We would recommend visiting our Support page for more info about the troubleshooting steps for the Roku remote. How to fix your Roku voice or simple remote that is not working

      If the issue persists, keep us posted. We'll be here for you, and we'd love to assist you further. Looking forward to your response!


      Sending you the best,
      Kash

  • Orrin's avatar
    Orrin
    Binge Watcher
    3 years ago

    I have the same problem with an RC538 that is two years old using a Roku Premier (3920X).

    What I discovered is that everything works fine when the charging cord is connected to

    the remote. When the cord is removed the TV volume control works for a few seconds, then stops.

    I suspect that the 2 year old battery no longer stays at the proper voltage to operate the TV functions.

    The other keys still work.

    Orrin

    • lohphat's avatar
      lohphat
      Streaming Star
      3 years ago

      This is STILL a problem despite Roku community threads closed to cover up the CONTINUING issue.

      RC701 remotes running rtn.4190 STILL has intermittent volume issues because the IR LED are NOT FIRING.

  • ihateusernames9's avatar
    ihateusernames9
    Newbie
    3 years ago

    same thing here.  Two  Roku Sticks - Two volume controls that don't. Nothing but problems.