Forum Discussion

JBuff's avatar
JBuff
Newbie
5 years ago

Initial setup won’t accept password

We are trying to setup a new Roku Express. It will not accept our wifi password. We have tried unplugging the roku and unplugging the router. Any ideas? 
TV & Player Setup
Kegs1973's avatar
Kegs1973
Newbie
5 years ago

I am having the same issue and I have verified my password. I have tried it a dozen times.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Kegs1973 

    Thanks for the update.

    If you are still unable to resolve the issue you are experiencing, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


    Thanks,
    Danny

    • Ceee's avatar
      Ceee
      Channel Surfer
      4 years ago

      Same here. I'm 100% sure that the password is correct; I'm able to connect and use several other devices using the same password with no problem.

       

      I even went into the "wireless secret screen" and found that the signal strength is 0 dbm which is as high as it can be.

       

       

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 years ago

        Ceee, are you getting an error code?  What exactly is happening when you try to connect?  What's the model number written on the device?