Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.
Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
The battery icon remote control pops up every 10 seconds on the screen. It doesn't matter if fully charged or not. Green Light blinks on remote and drains the remote so I have to keep charging it. I talked to Roku and they tell me take back to best buy...best buy says not our problem you didn't buy extended warranty. It's not even 3 months old. I got model number 4802x suppose to the newest and greatest. So far not impressed. Didn't have this issue until it did a software update so there is a problem with your software. Again not impressed. I will be calling again tomorrow as this is getting old. I had roku before with the stick, loved it, upgraded because you sent an email it was out of date n wouldn't give me updates. I went out for the newest n best Roku because it was great, to end up with a product I'm ready to throw out the window. You can't watch TV with a constant icon appearing in the right upper corner of the TV grabbing your attention every 10 seconds... what happened to quality products ? Why do I have to pay for shipping a defective product back ? Why is no one accountable ? Why is this such an issue to be replaced because I didn't buy the extended warranty..... why would I buy an extended warranty when my last Roku worked for 10 plus years and still works..... totally annoyed. I really hope someone contacts me soon with some answers.
Sandy398 Roku offers a one year warranty in the US. Best Buy is correct that you're outside their return window, so Roku needs to honor the warranty. I'm certain RokuDanny-R or RokuKariza-D can help you out.
It is crazy that no one from Roku cares enough to address this issue and does not make someone available to assist. Guess I'll be returning the television for a Google TV.
I have called and called and even been hung up on and they didn't even call me back. I sent 1 last email and if I hear nothing, I'm going to my state general to file a complaint for breach of warranty and file a complaint with the Better business bureau. I can't believe I have to go to this length over a 100 product.... beyond frustrated.
