I have a new Roku Ultra with an enhanced remote. Whether Netflix, Youtube Tv, no matter the content, while watching a program- the screen constatnly has a "remote control" notification appear at the top right corner. I set the remote on a table pointed aaway from TV, still happens. . Wired internet connection. I have tried unpairing/ reconnect. The issue happened on 9.3 and continues on 9.4. I've scoured the Roku Help and Google searches with no resolution. Appreciate any suggestions.

The battery icon remote control pops up every 10 seconds on the screen. It doesn't matter if fully charged or not. Green Light blinks on remote and drains the remote so I have to keep charging it. I talked to Roku and they tell me take back to best buy...best buy says not our problem you didn't buy extended warranty. It's not even 3 months old. I got model number 4802x suppose to the newest and greatest. So far not impressed. Didn't have this issue until it did a software update so there is a problem with your software. Again not impressed. I will be calling again tomorrow as this is getting old. I had roku before with the stick, loved it, upgraded because you sent an email it was out of date n wouldn't give me updates. I went out for the newest n best Roku because it was great, to end up with a product I'm ready to throw out the window. You can't watch TV with a constant icon appearing in the right upper corner of the TV grabbing your attention every 10 seconds... what happened to quality products ? Why do I have to pay for shipping a defective product back ? Why is no one accountable ? Why is this such an issue to be replaced because I didn't buy the extended warranty..... why would I buy an extended warranty when my last Roku worked for 10 plus years and still works..... totally annoyed. I really hope someone contacts me soon with some answers.

It is crazy that no one from Roku cares enough to address this issue and does not make someone available to assist. Guess I'll be returning the television for a Google TV.

Dang! I’m having the exact same problem. Re-paired and still flashing “remote control” on tv screen. Just started a couple days ago. Frustrating.

I have called and called and even been hung up on and they didn't even call me back. I sent 1 last email and if I hear nothing, I'm going to my state general to file a complaint for breach of warranty and file a complaint with the Better business bureau. I can't believe I have to go to this length over a 100 product.... beyond frustrated.

It brings me great pleasure to let you know, Roy reached out to me and we determined I did in fact have a defective remote. Roy keep me updated daily and had a brand new remote shipped to me in 3 days. I followed his instructions and paired my new remote to my system and it's been 2 days now and I no longer see the battery icon flashing on my screen evey 6 seconds, and I don't need to keep the remote plugged in daily to keep recharging it. I told Roy I would post to update the service and replacement of my remote. I'm very happy again as a Roku customer. I have had several Roku products and never had issues until now. It was frustrating at 1st, I didn't hide that fact, but the outcome was professional and spot on for a company who does care about the product they sell. I believe Roy will address a few issues within Roku and I do believe he will see to it, it doesn't happen again. My remote was defective, and they replaced it. Productive outcome. Thank you Roy.

Incessant notification saying "Remote Control" on TV screen when not using the remote

13 Replies

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RokuDanny-R
Retired Moderator
5 years ago
Clint3200

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny
- Sandy398
  Reel Rookie
  3 years ago
  The battery icon remote control pops up every 10 seconds on the screen. It doesn't matter if fully charged or not. Green Light blinks on remote and drains the remote so I have to keep charging it. I talked to Roku and they tell me take back to best buy...best buy says not our problem you didn't buy extended warranty. It's not even 3 months old. I got model number 4802x suppose to the newest and greatest. So far not impressed. Didn't have this issue until it did a software update so there is a problem with your software. Again not impressed. I will be calling again tomorrow as this is getting old. I had roku before with the stick, loved it, upgraded because you sent an email it was out of date n wouldn't give me updates. I went out for the newest n best Roku because it was great, to end up with a product I'm ready to throw out the window. You can't watch TV with a constant icon appearing in the right upper corner of the TV grabbing your attention every 10 seconds... what happened to quality products ? Why do I have to pay for shipping a defective product back ? Why is no one accountable ? Why is this such an issue to be replaced because I didn't buy the extended warranty..... why would I buy an extended warranty when my last Roku worked for 10 plus years and still works..... totally annoyed. I really hope someone contacts me soon with some answers.
  - atc98092
    Community Streaming Expert
    3 years ago
    Sandy398 Roku offers a one year warranty in the US. Best Buy is correct that you're outside their return window, so Roku needs to honor the warranty. I'm certain RokuDanny-R or RokuKariza-D can help you out.
atc98092
Community Streaming Expert
5 years ago
It's possible your remote is telling you it needs new batteries. Look more closely at it next time it appears, to see what battery level it shows.
- Clint3200
  Reel Rookie
  5 years ago
  Thanks for the reply.
  The battery percentage was 59%, but I went ahead and put 2 brand new batteries in.
  Battery percentage reads 100% and the issue happened twice within the first minute.
  - atc98092
    Community Streaming Expert
    5 years ago
    Well, worth a shot... darn.

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Incessant notification saying "Remote Control" on TV screen when not using the remote

13 Replies

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