Forum Discussion

Jackieapple's avatar
Jackieapple
Newbie
10 months ago
Solved

I  need my Roku TV need fix my Roku TV screen is cracked that fill on the floor last week

I  need my Roku TV need fix my Roku TV screen is cracked that fill on the floor last week 

  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Welcome to the Roku Community, Jackieapple!

    Thanks for bringing this to our attention. We'd be happy to help you contact the proper support for this.

    Please note that ONN manufactures its own player hardware and is accountable for addressing such issues. Each TV manufacturer provides direct support for their TV models running the Roku OS.

    You may reach them here: ONN Support

    We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.

    Best regards,
    Carly

5 Replies

    • andyross's avatar
      andyross
      Roku Guru
      10 months ago

      Is it Roku brand or something like TCL? Odds are, it would not be repairable, or would cost more than a new one. Falling would not be a warranty issue. If you have homeowners insurance, you might be able to file a claim, depending on what you deductible is.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Welcome to the Roku Community, Jackieapple!

      Thanks for bringing this to our attention. We'd be happy to help you contact the proper support for this.

      Please note that ONN manufactures its own player hardware and is accountable for addressing such issues. Each TV manufacturer provides direct support for their TV models running the Roku OS.

      You may reach them here: ONN Support

      We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.

      Best regards,
      Carly