Forum Discussion

TheBIGs3xy's avatar
TheBIGs3xy
Newbie
3 years ago
Solved

I have to change batteries in remote every week

I got my first Roku TV for thanksgiving and every week I have to put in new batteries for my remote to work. Is this normal? Why would they make a product that does this?

Any help would be appreciated 

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi TheBIGs3xy,

    Welcome to the Roku Community!

    Please don't hesitate to contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

5 Replies

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  • Yeswola's avatar
    Yeswola
    Channel Surfer
    3 years ago

    I had the same problem. Solved it by using the short connection cable that comes with the streaming stick. Connect it to the stick then to a wall outlet using a USB adapter. I'm not very tech savvy but it's been working for over a year, changed the batteries once.

    • Fig07050's avatar
      Fig07050
      Reel Rookie
      3 years ago

      I have the same problem. Every few months I have to replace the batteries on both remotes. Why is that? Makes no sense 

      • Yeswola's avatar
        Yeswola
        Channel Surfer
        3 years ago

        I had this problem when I switched to the stick that goes into the TV. It comes with a wire connection that you attach to the stick, the other end has to be connected to an electrical outlet. That solved the problem for me.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi TheBIGs3xy,

    Welcome to the Roku Community!

    Please don't hesitate to contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary