Forum Discussion

Xena42581's avatar
Xena42581
Reel Rookie
2 years ago
Solved

I have filed a warranty claim

I was approved for a remote replacement for my stream bar. I'm hoping the issue was just the remote that stopped working. But in the event that it wasn't just the remote that stopped working, Will I still be able to have my stream bar replaced under the warranty or does this remote replacement cancel out my warranty?

remotes
  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Xena42581,

    Congrats on your first post in the Roku Community!

    We understand that you want to know more about the claim for warranty in your Roku Streambar. For Roku devices such as your Roku Streambar if Roku determines that the device’s hardware is defective during the Warranty Period, Roku’s sole obligation, and your exclusive remedy, will be to either repair or replace the unit with either a new or rebuilt device.

    For more information about Roku warranty, visit our Support page here: Step-by-step instructions for returns and warranty replacements | Official Roku Support

    If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus

    Hope you'll find this info useful. Let us know in case you've still got any questions.


    Best regards,
    Mary

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 years ago

    Hi Xena42581,

    Congrats on your first post in the Roku Community!

    We understand that you want to know more about the claim for warranty in your Roku Streambar. For Roku devices such as your Roku Streambar if Roku determines that the device’s hardware is defective during the Warranty Period, Roku’s sole obligation, and your exclusive remedy, will be to either repair or replace the unit with either a new or rebuilt device.

    For more information about Roku warranty, visit our Support page here: Step-by-step instructions for returns and warranty replacements | Official Roku Support

    If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus

    Hope you'll find this info useful. Let us know in case you've still got any questions.


    Best regards,
    Mary

    • Xena42581's avatar
      Xena42581
      Reel Rookie
      2 years ago

      Thanks but I have read that but unfortunately my question is more specific. Basically I'm already using my warranty as they are mailing me a replacement remote. I just want to know if using it the one time terminates my warranty or will I be able to still claim again in case the issue wasn't only the remote and the whole Streambar needs to be replaced.