I have an old Roku serial GOC9DHOOO177. I can't get the remote back off to change batteries. How?

HI judy15,

Greetings from the Roku Community!
We're glad to assist you with your inquiry. What type of Roku remote are you using? (Simple, Voice, and Voice Pro)

Kindly check out this support article on how to fix your Roku voice or simple remote and make sure to follow the troubleshooting steps listed.

We hope this helps.

Kind regards,

Eunice