Forum Discussion

JDowell0515's avatar
JDowell0515
Newbie
3 months ago

I have a TCL Roku Tv and every time I try to power on it doesn't get past the red logo screen

Mine started doing the same thing only 1yr after purchasing it!! It wouldn’t get off that screen at all for several days so I purchased a new TV, a non Roku this time, & while waiting for it to be shipped I decided to try to turn it on again & it worked! It will still flip to that screen tho every once in a while which is so annoying! I’m still gonna replace it with my new TV & give this one to my 6yo granddaughter since technically it still works but how frustrating to buy a new TV & have it do that? What are they doing to have this fixed?!!? 

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 months ago

    Hi, JDowell0515 

    Welcome!

    I understand the issue you've encountered with your Roku TV where it cannot get past the red logo screen, and I'm here to help.

    For this matter, it is advisable to contact TCL's support team and inquire for assistance. They can provide you with a workaround for addressing the issue.

    To contact them, refer to TCL Support Team

    Hope this will be sorted out soon.

    Thanks,
    Roku Community Team

  • Valleygirl1961's avatar
    Valleygirl1961
    Newbie
    3 months ago

    Someone logged in as a g guest  I put a pin in and log out and all I do is go back to the red screen try to reboot it factory set it and it's not working what am I doing wrong if I'm plugged it put it in different plugins trying to re factory reset it nothing's working what am I doing wrong help please

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Hi Valleygirl1961,

      Thanks for posting!

      For further assistance with your concern, please refer to the information provided above by our moderator.

      Thanks for your understanding.

      Roku Community Team