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Vincentmcc's avatar
Vincentmcc
Reel Rookie
2 years ago
Solved

I cant get my new Roku Remote to control everything

I upgraded my Roku remote to Voice Remote Pro (Model RC795) to work with my current Roku Premiere (Model 3920X) on my Samsung Smart TV (Model LT24H310S), but I can not seem to get all the features to control TV on/off, volume and mute to work with the new Roku remote. I still have to use the Samsung TV remote to do that. I assume the new Roku remote is okay, but do I also have to upgrade the Roku Premiere and/or Samsung TV to enable the Roku remote to control everything? I appreciate any help/suggestions.

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hi! Vincentmcc,

    Thank you for your post.

    Some Roku voice remotes incorporate both wireless and infrared (IR) technologies, letting you seamlessly control your Roku streaming device along with aspects of your TV. You can set up the TV controls during the initial setup and activation of your Roku device, or you can wait and do it at any time from the Settings menu.

    1. Navigate to Settings.
    2. Select Remotes and devices
    3. Select Remotes, followed by your remote.
    4. Select Set up a remote for TV control.

    Our FAQ provides additional information and complete steps on How to set up your Roku voice remote to control your TV.

    Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

2 Replies

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hi! Vincentmcc,

    Thank you for your post.

    Some Roku voice remotes incorporate both wireless and infrared (IR) technologies, letting you seamlessly control your Roku streaming device along with aspects of your TV. You can set up the TV controls during the initial setup and activation of your Roku device, or you can wait and do it at any time from the Settings menu.

    1. Navigate to Settings.
    2. Select Remotes and devices
    3. Select Remotes, followed by your remote.
    4. Select Set up a remote for TV control.

    Our FAQ provides additional information and complete steps on How to set up your Roku voice remote to control your TV.

    Please keep us posted on what you find out, and we will be more than happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      7 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team