Experiencing an issue when using my TCL R635 in 120hz mode with VRR enabled where the screen flashes black every few seconds. This is connected to a PS5 running in 1080p mode. Once VRR is off the issue goes away and then immediately returns. The issue is not present when running in 60hz mode. The issue occurs even when the VRR is not actively altering the tv refresh rate for instance on the PS5 home screen. Basic troubleshooting steps have 0 effect:
- power cycling & leaving unplugged for a period of time
- checking HDMI cable and replacing it
- HDR on vs off
- Local Dimming off
- Changing input name to Computer
- Game Mode on vs off
Issue Report Tracker:
Model: A115X - Roku TV
Serial #: X0030076M9P7 (S05GY0D6M9P7)
Software version: 11.0.0 build 5004-88
Timestamp: 2022-05-01T00:41:30Z
Issue ID P7-172-841
Your best bet is to ask TCL support since they manufactured your TV.
I have sent the inquiry to them as well.
