Forum Discussion

claymact's avatar
claymact
Reel Rookie
2 years ago

I can no longer cast to TV from my PC

I can't cast from PC to TV. Windows 11, if that matters. I know how to screen mirror, so please don't tell me how as an answer. Thanks. Though it used to work, my computer stopped casting. Everythin...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi claymact,

Thanks for reaching out to us here in the Roku Community!

Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

Please keep us posted on how it works.

All the best,

Chel

claymact's avatar
claymact
Reel Rookie
2 years ago

If you read my whole post, I stated that my Roku freezes up and I have to manually restart it. I have to restart it multiple times. I know how to reset from the menu and have tried that, when it's not frozen up. When frozen up, I can't do that, because it's frozen up. But that doesn't let me connect my Bluetooth. I'm running the latest updates on both my Roku and my computer.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thanks for the added information, claymact.

    Apologies for the misunderstanding. 

    In this case, we will request additional reinforcement from our Engineering team for further review and to find the best resolution possible. Kindly provide us with the following details below so we can determine the principal cause of this occurring issue:

    • Brand, model, OS version of your Windows PC:
    • Roku device model, serial number, device ID, and OS version (Settings > System > About)

    We'll be anticipating your response!

    Best regards,
    Carly