Forum Discussion

Ashley91316's avatar
Ashley91316
Newbie
3 years ago
Solved

I’ve had my onn 50inch Roku tv for less then a year

I’ve had my onn 50 inch 4k Roku TV for less than a year 7 month to be exact and now It has a blue horizontal line across the TV. Very upsetting that this happened to a tv less the a year old 

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Ashley91316,

    Thanks for posting in the Roku Community!

    Have you tried contacting ONN Support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    You can reach ONN Support here

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

4 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Ashley91316,

    Thanks for posting in the Roku Community!

    Have you tried contacting ONN Support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    You can reach ONN Support here

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

    • Highestknight0's avatar
      Highestknight0
      Reel Rookie
      3 years ago

      I've sent them an email. And I tried to click on that link, but it is asking for my receipt. I can't find my receipt, no response yet from Roku.

  • Highestknight0's avatar
    Highestknight0
    Reel Rookie
    3 years ago

    The same thing happened to my TV, less than a year old. Horizontal line across the middle of the screen. Half of the screen is blank, other half i can see picture but the quality is very low.