Forum Discussion

Magician8220's avatar
Magician8220
Newbie
6 years ago
Solved

How to stop remote from endlessly scrolling

Whenever I use the remote to scroll it just continue scrolling and doesn't stop, even when I take the batteries out.  it doesn't matter what screen I'm on it just keeps on doing it. Is there any way ...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    SnowQueen 

    Thanks for the post.

    Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

SnowQueen's avatar
SnowQueen
Newbie
5 years ago

I am using Roku Express. When I turn on TV, the Roku menu is keep scrolling without touching remote, and not responding to remote.
I checked my remote and there is no stuck button. 
I disconnected the power for a while and reconnected, didn’t change.
I tried system update, system reset, neither of them worked.
Changed battery, no change.
Tried to control with remote in the phone app, but didn’t work.

How can I solve this problem? 

labbe_10's avatar
labbe_10
Newbie
5 years ago

I am having the same issue; can you post the fix to this vs continuing to have people private message to fix it?  Obviously this is an issue for multiple people.

  • RubiconCheck's avatar
    RubiconCheck
    Reel Rookie
    5 years ago

    That’s what I was thinking. Tell us the fix. Having same issue. Maybe time to upgrade to AppleTV units and get rid of the 3 Roku boxes we have.