Forum Discussion

Magician8220's avatar
Magician8220
Newbie
6 years ago
Solved

How to stop remote from endlessly scrolling

Whenever I use the remote to scroll it just continue scrolling and doesn't stop, even when I take the batteries out.  it doesn't matter what screen I'm on it just keeps on doing it. Is there any way someone has any information on how I can get this to stop?

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    SnowQueen 

    Thanks for the post.

    Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

85 Replies

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  • SnowQueen's avatar
    SnowQueen
    Newbie
    5 years ago

    I am using Roku Express. When I turn on TV, the Roku menu is keep scrolling without touching remote, and not responding to remote.
    I checked my remote and there is no stuck button. 
    I disconnected the power for a while and reconnected, didn’t change.
    I tried system update, system reset, neither of them worked.
    Changed battery, no change.
    Tried to control with remote in the phone app, but didn’t work.

    How can I solve this problem? 

    • labbe_10's avatar
      labbe_10
      Newbie
      5 years ago

      I am having the same issue; can you post the fix to this vs continuing to have people private message to fix it?  Obviously this is an issue for multiple people.

      • RubiconCheck's avatar
        RubiconCheck
        Reel Rookie
        5 years ago

        That’s what I was thinking. Tell us the fix. Having same issue. Maybe time to upgrade to AppleTV units and get rid of the 3 Roku boxes we have. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      SnowQueen 

      Thanks for the post.

      Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • Shortytaco's avatar
        Shortytaco
        Reel Rookie
        5 years ago

        Hi Danny

        I'm having the same issue with my simple Roku remote, it scrolls continually and I can't make it stop to watch anything. This is a fairly new device so I'm surprised it's no longer working. SN# S008308A4NPH

        thanks for your help,

        Thomas

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      6 years ago
      Have you tried restarting the device?
      Settings > System > System restart

      These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
      • Mls1184's avatar
        Mls1184
        Newbie
        6 years ago

        I am having the same problem. When I click a button to turn on the tv and get to the menu it is just scrolling and won’t stop. We have tried new batteries and rebooting the device.

  • luckygirl47's avatar
    luckygirl47
    Newbie
    6 years ago

    My roku is scrolling non stop. I have unplugged it, reset it and I've checked the other remotes and changed batteries. When I reset and it has the pick language screen all it does is scroll fast. I'm not sure what to do next....

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi kcasassa

        Thanks for the post.

        We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

        With more information, we can assist you further.


        All the best,
        Kariza

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Magician8220 luckygirl47 

    Thanks for the post.

    If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • neoleb1977's avatar
      neoleb1977
      Newbie
      6 years ago

      Hello Dear,

      since this morning my ROkU TV screen has been scrolling with no stop

      i followed the steps you've suggested by it didnt work

      kindly advise 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        neoleb1977 

        Thanks for the post.

        Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

        If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

        You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


        Thanks,
        Danny

    • Abbymeek's avatar
      Abbymeek
      Newbie
      6 years ago

      I am having same issue. How do I contact you Danny?

      • renojim's avatar
        renojim
        Community Streaming Expert
        6 years ago

        Click on his name then "View Profile".  Look for the "Contact Me" section and "Send this user a private message".

    • JessGoLucky94's avatar
      JessGoLucky94
      Newbie
      5 years ago

      I am also having problems with scrolling and have restarted my system and replaced the batteries and the problem is the same. I am also currently having a problem sending you a message when I go into your profile and go up to your picture it just loads and doesnt show me anything.

  • g4edckcc's avatar
    g4edckcc
    Newbie
    5 years ago

    During initial setup trying to input email address.  Upon push of a left or right or up or down.  The selection scrolls to the end.

    I have removed batteries, cold boot of all, taken batteries out of other remotes in the area.

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      5 years ago

      It could be from another remote hidden under  cushion or some other type of device like a baby monitor? Stand in front at different angles to see if you can block the interference. 

      • g4edckcc's avatar
        g4edckcc
        Newbie
        5 years ago

        I read previous replies as such.  I have removed batteries from other remotes and i have shielded the remote from any sunlight with no luck.

  • ChrisO's avatar
    ChrisO
    Reel Rookie
    5 years ago

    I am having this same issue with the scrolling. Is there a solution? 

    • LVdprrhs's avatar
      LVdprrhs
      Binge Watcher
      5 years ago
      ChrisO wrote:

      I am having this same issue with the scrolling. Is there a solution? 

      Yes, check out all replies here by Tivoburkee; I was able to manipulate my TV remote to make it stop.

  • LegareChase's avatar
    LegareChase
    Reel Rookie
    4 years ago

    My remote is continuously down scrolling and I have changed the batteries, restarted the device, as well as looked to make sure the buttons on the remote aren’t stuck. Not sure what else to do…

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      4 years ago

      Take the batteries out, then try aggressively working the remote buttons. Might be something sticking in there you can't see.

      I'm assuming that when the batteries are removed, the Roku does not scroll. Have you tried using the Roku app on a phone or tablet? It might not be the best long term solution, but you could at least confirm it's the remote itself that has the problem.

      You didn't state what model Roku you have, but it might be simpler to just replace the remote. For all Roku players other than the Streaming Stick models, you can get an inexpensive universal IR remote from many stores for under $10. Just make sure they list Roku players as supported devices. If it's a Roku Stick, then it depends on the model you have if a remote is even available. But the Stick players all use WiFi Direct remotes, and don't support IR at all. If your Roku Stick is model 3600 or newer, the $20 replacement remote will work fine. Again, those are available in most stores that sell Roku products, such as Best Buy. But make sure what model Roku you have before buying a replacement remote.

      • LegareChase's avatar
        LegareChase
        Reel Rookie
        4 years ago

        It is an express 3900. And I have attempted, still scrolling. It also does not scroll if it is not facing the device or the front of the remote is blocked/covered. 

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      4 years ago

      When reporting problems it's always a good idea to report your Roku model and model number as shown via Settings > System > About. Often the answers you seek depend on your Roku model and if we have this information to start with, you can get targeted suggestions more quickly.  This can be especially important for remote issues, as different models take different types of remotes.

      Does it continue to scroll when you take the batteries of out of the remote?  If it does, the problem lies elsewhere.  Perhaps another remote in the room, maybe stuck between cushions or under a book with the down arrow being pressed? 

      The only time I've experienced this it was with a Roku TV and a restart of the Roku fixed it.  These things are just little special purpose computers. Like their big brothers sometimes clearing things out by restarting them is all it needs.

      Restart via Roku menu path Settings > System > System restart (Or for Roku TV: Settings > System > Power > System restart - just turning the tv off/on doesn't give a full restart)

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the device for a minute or so then plugging it back in.

       

      • jakarr's avatar
        jakarr
        Reel Rookie
        4 years ago

        I can't access settings because the menu scrolls constantly. And there doesn't appear to have a settings option on the website. There is not interference, as I've said many times. 

  • aimeeb916's avatar
    aimeeb916
    Newbie
    4 years ago

    Please someone tell me how to make it stop scrolling inputs! I have reset the system and it keeps going back to scrolling inputs and turns on and off.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      aimeeb916

      Thanks for the post.

      Have you tried removing the batteries from your remote to see if the scrolling stops?

      In addition, can you please provide the Roku model and serial number on your Roku device? I'll be able to assist you further from there.

       

      Thanks,
      Danny

  • tanyal2188's avatar
    tanyal2188
    Newbie
    4 years ago

    I've only had this tv for less than a week and it started scrolling, quickly on it's own. The remote isn't in the same room and resetting the tv to the factory settings didn't help.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      tanyal2188

      Thanks for the post.

      If you have a Roku TV, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

      If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: 

      Contacting Support for Your Roku TV

      You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


      Thanks,
      Danny