Forum Discussion

ssLn0527's avatar
ssLn0527
Newbie
3 years ago

How to stop my Roku remote from continuously draining batteries

I have a Roku stream bar and I have done the system restart and I am still having to change the batteries weekly. Any solutions for this issue?
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for the posts regarding the issue you are experiencing with your remotes.

Can you please provide the serial number of your Roku device that you are experiencing an issue with the remote from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

RF48's avatar
RF48
Reel Rookie
3 years ago

The two AA batteries in my Roku remote drain way too fast. There is no serial number in the remote. It is model RC-AL4 with a SKU 32260000304. The serial number of my Roku Ultra model 4660X2 is CS489A975953. This doesn't seem like it should be such a widespread problem. Please fix it.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    RF48
    Thanks for your post. 

    We have checked the information you have provided and found no Roku device. Kindly double-check the detail and keep us posted on what you find out. For reference, you can get the serial number by going to Settings>System>About.

    We'll keep eye on your response.


    Regards,
    Nimfa

    • RF48's avatar
      RF48
      Reel Rookie
      3 years ago

      I gave you the number that is literally on the back of the Roku Ultra. The Settings info on the TV screen states a serial number of YJ00A0975953. There is no display of a serial number on my Roku remote controller.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        RF48

        Thanks for the post.

        Please be aware that your device is no longer under warranty. It's possible that the remote may be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories

        For more information about our device warranty, visit our Support page here: Player warranty and license agreement


        Thanks,
        Danny