Forum Discussion

David12508's avatar
David12508
Reel Rookie
5 years ago
Solved

How to stop my Roku remote from continuously draining batteries

I have to change the batteries every day yes the batteries are brand new but it keeps draining them. Contacting support is a joke. I won’t be buying any more Roku products again. 
remotes
  • David12508's avatar
    David12508
    5 years ago

    I finally got ahold of Roku they said it was tcl issue I called tcl they said they have this problem a lot I guess. 

  • carrikerhh's avatar
    carrikerhh
    5 years ago

    I had/have the same issue with 3 Roku sticks using the RC-EL1 remotes. The batteries only die when the stick is powered from the TV, if you plug the stick into the outlet adapter, the remote batteries do not die. I did significant troubleshooting for Roku on the matter and they have not yet provided a solution/resolution.

    So check your remotes for the RC-EL1 model # and try plugging them into the power adapter. Other model remotes after binding to the stick, do not exhibit this short battery life problem. The remote is the problem.

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts regarding remote battery drain.

    When posting regarding the issue you are experiencing, it's important that you provide the specific Roku model device you are using.

    • If you are experiencing remote battery drain with a Streaming Stick (3800), please be aware that we have released an update to your remote that we believe will address the issue you are experiencing.
    • Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About.
    • Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
      Please let us know if you notice any improvements in battery life or if the issue is persisting.


    Thanks,
    Danny

Wedge440's avatar
Wedge440
Reel Rookie
4 years ago

RokuDanny-R 

My serial number is X010009DVXVM. 

Thank you. 

JLSJR's avatar
JLSJR
Channel Surfer
4 years ago

I would like to exchange my Roku device because it’s draining batteries. Also For the record I want to establish a complaint with your board of directors and most senior executives. The lack of customer service and the long list of complaints on your troubleshooting site is appalling. What’s more is there’s no solution after hard earned income has been spent by millions on your faulty product. Can you send me a list of your board members and their mailing addresses?  Please also send a replacement unit.