Forum Discussion

dm_mute's avatar
dm_mute
Newbie
2 years ago
Solved

How to return wrong remote and exchange for correct remote

I purchased the wrong remote for my device. I need to return it and buy the correct remote. Each time I try to submit a ticket through the site I get the "Oops!" error message.
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Greetings from the Roku Community, janetG!

    Thank you for reaching out regarding your concern about wanting to return a remote purchased incorrectly. I'd be happy to help you with this.

    If you ordered this directly from the Roku website, I highly suggest visiting our support article about the step-by-step instructions for returns and warranty replacements. 

    Note: The information in this article only applies in the United States to owners of products manufactured by Roku®.

    However, if you have purchased this Roku remote directly from a retail store, you may return it to them if it still covers the 30-day warranty. 

    Furthermore, if you want to purchase the correct Roku remote, I highly suggest visiting our website, Roku Products | Accessories, and choosing your preferred remote. Details about its compatibility with various Roku streaming devices are also provided. 

    Feel free to reach out if you need further help. I hope you find this information helpful!

    Happy Streaming! 💜
    Best regards,
    Carly

janetG's avatar
janetG
Newbie
2 years ago

How do I return the wrong remote and get the correct one?

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Greetings from the Roku Community, janetG!

Thank you for reaching out regarding your concern about wanting to return a remote purchased incorrectly. I'd be happy to help you with this.

If you ordered this directly from the Roku website, I highly suggest visiting our support article about the step-by-step instructions for returns and warranty replacements. 

Note: The information in this article only applies in the United States to owners of products manufactured by Roku®.

However, if you have purchased this Roku remote directly from a retail store, you may return it to them if it still covers the 30-day warranty. 

Furthermore, if you want to purchase the correct Roku remote, I highly suggest visiting our website, Roku Products | Accessories, and choosing your preferred remote. Details about its compatibility with various Roku streaming devices are also provided. 

Feel free to reach out if you need further help. I hope you find this information helpful!

Happy Streaming! 💜
Best regards,
Carly