Forum Discussion

Sheaness's avatar
Sheaness
Newbie
2 years ago
Solved

How to remove ads from Roku Home Screen

How do you get rid of the mini ads in the lower left corner of the Home Screen? I’ve accessed Secret Menu 2, did what I was told, and nothing works. My privacy settings are up to date with personalized ads unchecked. I’ve restarted my Roku device multiple times, and even did a factory reset. Nothing has changed. 

  • RokuMaryEF's avatar
    RokuMaryEF
    11 months ago

    Hi Community users,

    Did you know you can manage the types of ads displayed on your Roku streaming device? By customizing your ad preferences, you can control what appears on your Home Screen and screensaver.

    Changing Ad Preferences:

    To adjust your ad settings and hide specific ads, follow these steps:

    1. Press the Home button on your Roku remote.
    2. Scroll and select "Settings."
    3. Choose "Privacy" and then "Advertising."
    4. Select "Sensitive ad content."
    5. Check one or more sensitive ad categories you wish to opt out from.
    6. Press the OK button on your Roku remote to save your preferences.

    Please note that ad preferences can only be used if Personalized Ads are enabled.

    Hiding an Ad:

    If you want to hide a specific ad on your Home Screen:

    1. Use your Roku remote to select the ad.
    2. Press the Star (*) button.
    3. Choose "Hide this ad" and press OK.

    A new ad will replace the one you've hidden.

    How Ad Preferences Work:

    Hiding an ad prevents it from appearing on a specific device. Sensitive ad content settings apply across all devices linked to your Roku account.

    Exceptions:

    • Video ads and ads within channel partner apps are not affected by these preferences.
    • Some themed background ads may still appear to all users.

    Sensitive Ad Categories:

    The sensitive ad categories include Alcohol, Smoking, Gambling, Horror, Mature/Sexual Content, Medication and Supplements, Politics, Religion and Spirituality, and Violence.

    Got questions? We've got answers!

    • Miscategorized ads? If you see an ad from a category you restricted, it might be misclassified. You can still hide individual ads you find offensive.
    • Ad reappearing? Ads can occasionally reappear due to how they're delivered. Just hide them again!
    • Reached the hiding limit? Roku limits the number of ads you can hide daily to prevent abuse. This limit resets every 24 hours.

    Check out the full Roku article on ad preferences How to manage ad preferences | Official Roku Support

    We hope these tips help you customize your Roku experience. If you have further questions or need assistance, feel free to reach out!

    Happy Streaming! 💜

    The Roku Community Team

  • Yes, We shouldn't have ads at all if we have the box. Now I have the disney taylor swift ad that won't go away, no matter what I try.  Switching to using my xbox for my streaming apps.  I cut the cord from tv and satellite for a reason.  No ads!!!  

    • Orvnot42's avatar
      Orvnot42
      Reel Rookie

      That's exactly why I’m here right now! Trying to find a way to remove that woman from my Roku home screen. 

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert

        Ripthorn8 andf Orvnot42 

        Use the right arrow on your Roku remote to go over to and highlight the Taylor Swift ad.  Then press the asterick (*) button on your Roku remote and select "Hide this ad".

    • crafty22072's avatar
      crafty22072
      Channel Surfer

      Yes, why buy the box if all you get are ads?!  I am sick and tired of seeing Disney all over the Home Screen.  

      • Btdemp's avatar
        Btdemp
        Reel Rookie

        I bought the equipment. (I OWN IT).

        I also have to pay for the internet to use it, and all the premium streaming services,(netflix,prime,paramount,peacock,etc...)

        So why do you(roku) think you have the right to keep pushing ads at me?? I will dispose of every roku device (all 7 ) and switch to another streaming device. 

        I have ALL my premium services through you.  Still you want more . F%&! Ff.

  • Vme's avatar
    Vme
    Channel Surfer

    When Roku first came out I started using them as opposed to Chromecast and so loved their products, I told everyone I knew about it. Unfortunately, this is no longer the case. I will start looking for other streaming options. I don't mind one side a, but these constant ads on the bottom as well, are unacceptable. Roku's greed is going to cost them their customers. I was going to buy a couple of Roku TVs but because of this, I will never do so. Unfortunately, I just bought a 4K with Dolby Vision for my parents and while it works incredibly well, it's not worth it. The fact that I cannot control what I am seeing on my home screen is very frustrating. Also, my constantly having to hide featured shows, rows or other junk on "home screen" settings, has pushed me towards growing dislike for Roku devices. It's MY preferred settings not Roku's!  It's enough we already have to put up with useless buttons for channels we don't watch.  Roku get your act together because your greed is going to cost you lifetime customers that you have meticulously built up through the years. At the end of the day you can only push consumers so much for your bottom line. I will never buy a Roku TV and don't think I will buy any more Roku devices in future after having used your devices since they came out. Sadly disappointed. Time to move on. Hopefully Vizio who has a far superior product as TVs go, will improve their very bad apps row for a Roku user home screen experience without all of ads, for more perfect user watching experience. if you feel the same kindly let Roku know.

  • koolkat13's avatar
    koolkat13
    Channel Surfer

    I can feel your outrage and I agree 100%. I had accepted that there’d always be some sort of ad on the right side of Home Screen but early this month ads started appearing on the lower left corner. There used to be a secret screen hack to disable them but people talked about it too openly so Roku shut it down. 
    I never listen to the radio or watch live TV because of ads. I intentionally pay for ad-free services and products. 
    It’s bad enough that Roku is forcing ads on us that have, as you said, ALREADY PAID for their device. What infuriates me most is people that say things like, “it’s not that bad,” “just live with it.” That’s the attitude that allows companies to keep getting away with more and more. 
    I have pretty severe OCD. I have to filter commercials and ads from my life because they are bad for my mental health. 
    While I can’t afford to throw out a working device, I most definitely will never purchase another Roku again. 
    Someone might come up with a solution some day. Hopefully they won’t post it here because Roku moderates their own forum. I suggest checking in on Reddit. 

    • GoHawks's avatar
      GoHawks
      Roku Guru

      I COMPLETELY agree with koolkat and will not be buying any more Roku products ever. And when I move at the end of this summer I am selling my Roku or will just give it away as they have seriously gone down hill fast from what they used to be.

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    If you don't want ads, get an Apple TV streaming player. It's the only one that doesn't have ads. Any box running Google TV/Android TV/Fire TV has ads. It's not specific to Roku devices. The entire Fire TV user interface is nothing but an Amazon ad. 

    • MikeOPFL's avatar
      MikeOPFL
      Reel Rookie

      That’s exactly what I did. At least it also supports iTunes Match. Roku only supports Apple Music, and not iTunes Match.

      • MassiveBrainage's avatar
        MassiveBrainage
        Binge Watcher

        06-02-2024 Edit: Still not happy about the ads, but from a technical aspect, I must admit that the Roku Ultra devices I have now perform flawlessly without exception, every time. So I will tolerate the ads for now and refocus my attention onto the performance of the devices, ads and all. I guess nothing is perfect.

        -----------------------------------------------

        Original post: This is a suggestion, not a rant.

        I am a very long time paying subscriber with 13 ongoing monthly premium content subscriptions: YouTube Premium, SiriusXM, Spotify, Hulu, Max, Prime Video, Paramount+, Peacock, AMC+, Netflix, Disney+, and ESPN.

        Roku should utilize this subscriber information and enable this type of user to disable any/all ad panels from their Roku service interface.

        I feel that being a paying subscriber to this many services entitles me to a completely ad-free viewing experience.

        Comments, suggestions?

      • GoHawks's avatar
        GoHawks
        Roku Guru

        I am moving at the end of this summer and I too have had more than enough of their garbage.

        They absolutely REFUSE to listen to us and continue to act against their customers with more and more ads and unwanted and unneeded stuff in the home screen menu that they won't let people get rid of.

        The ONLY THING that they care about is money so make them feel the pain with loss of customers.

        I am selling my Roku ultra as I reached my breaking point.

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    Sheaness 

    The lower left ads have been generally reserved for Roku Originals, special events, announcements, etc.  They will come and go. (ie. not permanent like the right side ad banner).

    If really bothers you, try selecting another wallpaper from the Roku Themes under Settings/Theme/Wallpaper.

    The ad will be present on most wallpapers, but if available to you, try the Roku "Nebula" wallpaper.  There are a few others as well.  (Again, though, in the past this ad is short lived and will disappear shortly).

    • Vme's avatar
      Vme
      Channel Surfer

      I no longer have nebula as a wallpaper option which makes it easier for older eyes to find the channel they're looking for. In addition those new ads on the bottom are distracting and annoying and when elderly people hit the wrong button now they're going to end up going to those ads as well. I find them intrusive and offensive. I will stop buying Roku devices and use only the ones on my Vizio soon or go back to Chromecast where I control what I see and can skip ads from free channels. Roku has lost a customer of over 15 years and one for life out of their greed with those new banners on the left. It was enough we couldn't remove the right one fine I understand they have a business to run but they run enough ads. they're no better than regular TV or satellite.

      • smk2's avatar
        smk2
        Reel Rookie

        My thoughts exactly, and for the same reasons. I've been using Nebula all along and it does not remove the lower-left ads. They do not really appear intermittently: mostly they're on, then sometimes off. Changing the wallpaper almost worked, then the device auto-rebooted to show the ads again. Utterly ridiculous, since the right-side ads should be enough.

        Want to lose customers, Roku? I'm of exactly the same mind as user Vme - been a Roku user for at least a decade, and am seriously thinking of using another device.