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ars's avatar
ars
Newbie
6 years ago
Solved

How to fix TCL Roku TV with black screen

Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. We unplugged and plugged back in, we used the so called factory reset (hit the home button 5 times, up arrow once, rewind twice and forward twice) we can tell it rebooted but nothing changed.

When unplugged and plugged back in the screen showed the red Roku background for a split second but it was out immediately, it was more like a flash. This Tv is only 4 months old. I submitted the problem on the Roku website with a copy of my receipt, they say expect a response within 48 hours. I purchased it at Nebraska furniture in Dallas, Tx area.

black screen
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    ars 

    Thanks for the inquiry.

    As Tivoburkee mentioned, have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty or repair services for their products running the Roku OS.

    You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    Some Community users have reported that they unplugged their Roku TV for 5-10 minutes then plugged it back in and the issue was resolved. We would recommend trying that to see if that resolves the issue you are seeing.

    If you are still experiencing an issue, we would suggest contacting TCL to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

    You can reach them via website here, or at 1-877-300-8837.

    Please keep us posted.


    Thanks,
    Danny

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  • OldeViewer's avatar
    OldeViewer
    Reel Rookie
    4 years ago

    The change picture to Movie fixed this. Click the asterisk to bring up setting options. Arrow down to Picture settings and select. Arrow down to Movie and select. Didn’t need to unplug 5 minutes or follow unnecessary moderator and Roku employee make up an answer if you don’t know replies to contact Roku for help.  I found This solution further down the discussion but felt  a real answer needed to be at the beginning. FWIW, the screen was not “Black” more like black light blue and red. 

    • StevenCee's avatar
      StevenCee
      Roku Guru
      4 years ago

      I did what you said to do, and was gleeful that it seemed to have fixed the issue of the video disappearing, the information screen popping up, as well as the flipping back to the original station, as we scroll through the hundreds of other channels on the menu. However, at one point, one of those issues happened again. When I checked the menu, I found that Movie was no longer selected, but one of the other categories. So I clicked it again, set it to Movie, and things seemed to again, work ok. 

       

      Well, about a day later, all the old issues began happening again. I checked the settings, and yes, it was still set to Movie.... So, it's obviously not been a real fix, at least on my TCL Roku TV...

  • ivanballard's avatar
    ivanballard
    Newbie
    4 years ago

    Sometimes because of a technical glitch, you can get a black screen on your TCL Roku tv . The simplest way to fix this issue is to power cycle your Roku tv.

    1. Make sure your tv is turned on, to check this you can press the volume up button then you’ll hear sound from your tv.
    2. Now pull the plug of your TCL Roku tv from the power socket.
    3. Leave it unplugged for 30-60 seconds.
    4. Put the plug back into the pocket socket and turn on your TCL Roku tv.
    5. Now you’ll the Roku dancing logo on your screen.

    Now try streaming anything on your tv you’ll not get a black screen on your TCL Roku tv. Also, make sure that all the cables or wires on your tv are installed properly. A loose cable cause the black screen issue on Roku devices.

    If it fails to help you out, then visit TCL ROKU TV BLACK SCREEN RESOLVED

     

     

    • 12thman1979's avatar
      12thman1979
      Streaming Star
      4 years ago

      ivanballard 

      Your solution is nonsense and the article you supply the link for is also nonsense. If you had done any actual research at all you would know TCL support is completely useless. And none of your dumb software glitch fixes are going to fix a faulty back light. Isn’t the moderator supposed to remove spam comments?

  • Marshal's avatar
    Marshal
    Binge Watcher
    4 years ago

    Check the wires

    Tried power cycling the tv, but still, the black screen persists. So, start inspecting the wires because a loose wire can cause black screen issues. If you find any loose wire, insert it into the port properly, and if you haven't found any, then unplug all the wires connected to the tv and plug them in properly.

    Also, verify that all the cables are working fine. If you find any faulty or damaged wire, replace it quickly and check whether the black screen persists.

    If this fails to help you out, here's a detailed and effective methods to fix -  Roku TV Black Screen

    • ronpar65's avatar
      ronpar65
      Binge Watcher
      4 years ago

      Is it truly TCL, at fault, or is it ROKU? or maybe they are in it together and it is both their faults? If the TV's don't fail, then no sales, no sales, no percentage. Roku, for anyone who has owned just their Roku boxes or Streaming sticks can tell you, after a few years, Roku comes out with a new Model, when this happens, Roku gives an Update for the older Boxes/streaming sticks, when they do so, depending on what box/stick you have, problems start to occur! They will load the box/stick down with so much junkware, that it tanks the memory so much, that it takes forever to load their apps, or the apps fail to load at all. Those of you having black screen issues, did you by chance do an update prior to the black screen nightmare? If so, within a short time period did the black screen of death occure? If so, great chance the update is what made your nice TV a a black screen nightmare! Is their a way to remove the update? could be, but chances are some or a lot of the apps will need the update to function correctly! Which means after update, your tv will go black again! My advice to you all is this. If you have to have ROKU! buy a box/stick and attache it to a Good product TV! Not another nightmare Roku TV! It is easier to replace a box/stick, and a whole lot cheaper, then Buying a all in one Roku TV, that is never going to last. this way you get best of both worlds, Just never do updates on any TV, just the streaming box/stick! That said never connect your TV to the internet! Because Just like Roku, These TV compines does the same thing they will give automatic updates to crash your TV's in hope You will buy another one from them! Updates can kill a good thing! and make one pay out their backsides for another. One last note! Just because your screen goes black, does not mean that all black screen deaths are the same, or did so because of update or something else. A thing I learned about those Who make TV's is, that Some of them will stoop so low as to but cheap electronic parts on their boards, so that their TV's will fail after a few years, in turn making you, unless you take it to a repair shop to fix it, buy a new TV, they hope from them! Is this aways the case why some get the black screen nightmare, no, sometimes just as someone repeats over, and over again, unpugging and wait and replug fixes the TV! that can be true, because as I said, all black screen issues is not caused by same issue! Regards!

      • ronpar65's avatar
        ronpar65
        Binge Watcher
        4 years ago

        Last, last note! These TV's as all TV's will last longer if when you are done watching them, not only turn them off, but connect TV to a serge protector and kill all power to the TV by flipping switch. Just because you turn off TV! doesn't mean it is off! The boards and everything inside TV still has juice going to it,  in turn, all parts on boards and backlites in use, do to warmup mode! at least that is what they say, in doing so it shortens the life of the TV, backlites included! like a vampire sucking the life from it! Just a thought!

  • christyinla's avatar
    christyinla
    Newbie
    3 years ago

    I have an ONN 70” ROKU, same black screen problem for two weeks now.  I have tried everything and nothing works!  There are thousands with ONN’s also complaining of this problem, which leads me to think it’s a ROKU problem.  My tv is about 18 months old and worked perfect until we turned it on to a black screen one morning.  NO WARNING.  Others with ONN’s have already tried replacing tconn and backlights with no results, STILL A BLACK SCREEN….so I can only assume it has to be a ROKU software problem??? Backlights for this tv are $80 at Jimmy’s online and I’m just not sure I want to spend that much when it didn’t work for others?  

  • johnmaclain789's avatar
    johnmaclain789
    Newbie
    3 years ago

    Facing Same Problem like this

    Watching tv the screen went black while sound was still playing. We unplugged and plugged back in, we used the so called factory reset (hit the home button 5 times, up arrow once, rewind twice and forward twice) we can tell it rebooted but nothing changed.

    When unplugged and plugged back in the screen showed the red Roku background for a split second but it was out immediately, it was more like a flash. This Tv is only 4 months old. I submitted the problem on the Roku website with a copy of my receipt, they say expect a response within 48 hours. I purchased it at Nebraska furniture in Dallas, Tx area.

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      johnmaclain789, that's not a factory reset; it's just a reset/restart.  To factory reset you have to find the reset button (probably on the back) and press and hold it for at least 30 seconds with the TV turned on.

      I can tell you now what Roku's response is going to be -  Roku doesn't make the TVs, so they're going to tell you to contact the manufacturer.

      Contacting Support for Your Roku TV - Roku Community