Forum Discussion

rileybutton's avatar
rileybutton
Reel Rookie
5 years ago
Solved

How to fix Roku TCL TV that's stuck on recovery mode screen

So i have had my Roku TCL 6’5 inch tv for maybe a year. (I honestly don’t even think it was a year but just to be on the safe side). I have the purple never ending Recovery Mode screen. it keeps re...
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    rileybutton Lemons2lemonad 

    Thanks for the post.

    Can you provide us with a screenshot of the issue you are experiencing?

    We recommend rebooting both your wireless router and your Roku TV.

    I'd also recommend trying to connect your Roku TV to an alternate network, such as a mobile hotspot, to see if you can finish updating your TV. Then once your TV has been updated, try switching back to your home wireless network.

    Please keep us posted what you find out.


    Thanks,
    Danny

  • Lemons2lemonad's avatar
    Lemons2lemonad
    5 years ago

    I did a reset by holding the button for 30 seconds and then leaving the TV unplugged for 2 hours. I then did a factory reset from the settings menu. Once I started it over it updated and now it is fine. Though it had to go through the whole set up again. I think this is an update issue. Once the new patch downloaded everything was fine. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

rileybutton Lemons2lemonad 

Thanks for the post.

Can you provide us with a screenshot of the issue you are experiencing?

We recommend rebooting both your wireless router and your Roku TV.

I'd also recommend trying to connect your Roku TV to an alternate network, such as a mobile hotspot, to see if you can finish updating your TV. Then once your TV has been updated, try switching back to your home wireless network.

Please keep us posted what you find out.


Thanks,
Danny

Bestmom's avatar
Bestmom
Newbie
5 years ago

Mines been doing the SAME thing. I have unplugged everything, replaced cords to everything. When I seem to have it working restarts. I have even reset with paper clip on side of tv. Then BAM recovered for a bit and then BAM back to recovery mode