Forum Discussion

jklump's avatar
jklump
Reel Rookie
6 years ago
Solved

How to fix: Remote batteries showing solid green light

My remote on my streaming stick quit working and I tried to re pair it. Now, when I put the batteries back in the green light in the battery compartment comes on solid and will not go off. I  have tried this several times with the same result. Please help.

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    jklump 

    Thanks for the note.

    If you are having issues with your enhanced remote, we would recommend checking out the troubleshooting steps available on our support site: 'How to fix your Roku® voice or simple remote that is not working'.

    Please keep us posted.


    Thanks,
    Danny

     

    Related topics that you might find helpful:

    • ShahMaj's avatar
      ShahMaj
      Newbie
      5 years ago

      Nothing works from your link. Solid green light refuses to go.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        ShahMaj

        Thanks for the post.

        Can you please clarify the issue you are experiencing?

        With more information we will be able to assist you further.


        Thanks,
        Danny

    • angrycustomer's avatar
      angrycustomer
      Binge Watcher
      5 years ago

      I Love it when Corporate geeks are asked for an answer and they tell you to go somewhere else to find the answer instead of answering NOW....Roku devices are badly flawed and poorly designed at best...

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        5 years ago
        angrycustomer wrote:

        I Love it when Corporate geeks are asked for an answer and they tell you to go somewhere else to find the answer instead of answering NOW....Roku devices are badly flawed and poorly designed at best...

        My Roku devices work great. I wonder what I'm doing wrong.

    • Drosas's avatar
      Drosas
      Newbie
      3 years ago

      You gus always tell the customer to check the your page but there is not solid help fro you guys. Soo disappoint

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Drosas,

        Thanks for posting in the Roku Community!

        Can you please provide us with more specific information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue?

        Keep us posted with the details.


        Best regards,
        Mary

  • jklump's avatar
    jklump
    Reel Rookie
    6 years ago

    Fixed all problems! I think fresh batteries are the key. Mine were only 2 months old. Do these remotes eat batteries?