Forum Discussion

ShabaTheHut's avatar
ShabaTheHut
Reel Rookie
2 years ago
Solved

How to fix for the remote pop-up notification in the top right corner of the screen

I've been googling for days in search of a fix for the remote pop-up notification in the top right corner of the screen... 

 

I've owned and routinely (daily) used Roku products since 2008, starting with the streaming boxes, then the sticks and now the TV's.. I've owned several Roku TV's (all from TCL) and I'm now having this issue suddenly with my TCL 55P605 (hardware ID: 7103X)... To my knowledge, I'm fully updated, on software version 12.0.0 build 4182-30

 

This problem started happening in the last couple of weeks out of nowhere, never had this problem before in the 6 years I've owned the TV, I had assumed it was something related to a recent update - because I do recall having an update pushed around the time it started happening... but then I made sure to search google & the forums here for answers and I've found dozens, maybe even hundreds of others with the same exact issue - dating all the way back to 2020 and the majority of them being in 2022, however I didn't manage to find any that had resolutions... 

 

Anyways, the biggest/most disruptive issue is the CONSTANT popping up of the remote battery level notification in the upper right corner of the TV, displaying every 5 seconds or so, even when the battery level is full. It even spam pops up while the remote is charging. (it's the pro voice remote, just to clarify before people start talking about trying different batteries - that is not an option, because the batteries are internal on this model ðŸ™‚) 

In addition to his issue I have noticed the remote draining battery MUCH quicker than it ever did previously - and  I've never even used the voice feature - in fact  I've always kept the slider on the side of the remote in the off-position. 

 

If anyone has any input or dealt with this successfully before please feel free to chime in - before i lose my mind lol ðŸ™ƒ

 

tv & player features
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, MS13.

    Thank you for providing us with the requested details.

    Rest assured that this has been forwarded to the relevant Roku team for further review.

    Once more information is available, we will make sure to update this thread. In the meantime, your patience and understanding are highly appreciated.

    Best regards,
    Carly

21 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi ShabaTheHut,

    Welcome to the Roku community, and we appreciate you bringing this to our attention.

    We'd love to take a peek and see how we can get you up and running.

    Let us know...

    • Does a simple restart help fix the issue?
    • Does repairing your remote relieve the issue you're seeing?

    With more information, we'll be able to further zoom in.

    Thanks,

    Rey

    • GMcCallum20's avatar
      GMcCallum20
      Newbie
      2 years ago

      I’m having the same issue and have been reading through the community and everyone working for @Roku says the same thing with nothing that fixes the issue! It is absolutely annoying as I spent $30 for this new Roku Voice Remote and it is constantly popping up in the corner of the TV and there’s nothing that fixes it no resetting remote, the button on back isn’t stuck, absolutely nothing in settings to turn off the notification! I’ve read multiple people saying they should fix this is an update but it continually gets ignored and drives everyone crazy! Nobody wants to watch a show and have a remote battery notification popping up every 10 seconds or so in the right corner! It doesn’t matter if it’s fully charged or not it continues to notify you! Stop ignoring us customers and fix this issue instead of acting like more info is needed when it’s not! There’s even a comment on here with a picture of what it’s doing and you only give the same responses! Make it so it doesn’t do this until the remote is actually low like 25% maybe but not to continuously notify as you’d think that is draining the battery as well! My remote is suppose to last up to 3 months on a charge and in a day it’s down 20% and I’ve had it for almost 3 weeks now! This isn’t ok and needs to be fixed instead of continually being swept under the rug!

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi GMcCallum20 ShabaTheHut,

        Greetings from the Roku Community!

        We understand you're having trouble with the notification popping up on your TV about the Roku remote's battery. What type of Roku remote are you using right now? (simple, voice remote, or voice remote pro) Please be advised that your Roku device displays an on-screen message when the rechargeable or non-rechargeable lithium-ion battery in your remote is running low on power. A full charge for your Roku voice pro remote takes roughly 3 hours and lasts approximately 2 months under normal use. Please note that heavy private listening use drains the battery more quickly. It can be used while charging, if necessary. If, in any case, you are having trouble charging your remote, you can use another charging cable and ensure to power it directly from the wall outlet. Also, depending on the remote usage, the battery may drain fast too on your Roku voice remote or Roku simple remote, so we advise you to have extra batteries.

        We hope this helps.

        Kind regards,

        Eunice

    • ShabaTheHut's avatar
      ShabaTheHut
      Reel Rookie
      2 years ago

      No, restarting does not fix it. 

      I've tried repairing it twice, and on two different roku tv's... 

       

      After a little more time spent with it, my hunch is that the internal battery is just completely dead and no longer holds a charge... which I'm assuming is what's causing the notification spam to act the way it is..? 

      Either way, seems very odd that the internal battery is already not holding a charge anymore...

  • MS13's avatar
    MS13
    Channel Surfer
    2 years ago

    I just got my latest Roku Ultra device and am having the same issue with constant battery notifications popping up even though the remote is charged. How to fix?! Might have to return it otherwise.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi MS13,

      Thanks for joining us here in the Roku Community and we appreciate you for sharing your experience about this.

      We'd like to take a closer into this and see what we can help. Could you tell us more about this? We would recommend performing a repair on your remote to see if that makes a difference. If the problem persists, please get back here and share with us the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Steps to reproduce the issue you are seeing
      • Can you provide a video or screenshot of the issue you're experiencing?

      Please let us know more about this so that we can further look into it.

      Thanks,

      Rey

      • MS13's avatar
        MS13
        Channel Surfer
        2 years ago

        I did walk through the reboot of the remote yesterday when chatting with Roku helpdesk (after a System Restart and Factory Reset). It did not work. I sent a screenshot as well. The remote is fully charged and works fine. However, when watching anything, the Battery Notification pops up in the upper right-hand corner of the screen. Issue ID# 42499729

        Model: 4802X - Roku Ultra

        Ser#: X01000XFGP42

        Ver# 12.5.0  build 4178-C2

        ID# S0DA23AFGP42

         

  • MS13's avatar
    MS13
    Channel Surfer
    2 years ago

    From Roku Support chat: 

    Please follow these troubleshooting steps:
    1. System Restart: home>scroll then select settings>system>power but if you do not see a Power submenu, skip to the next step>system restart
    2. unplug your TV and Roku Ultra device from the power source for 30 seconds
    3. Factory Reset: home>scroll then select settings>system>advanced system settings>factory reset>factory reset everything>follow the on-screen instructions
    • TJT2168's avatar
      TJT2168
      Newbie
      10 months ago

      The only fix for this issue is to take the batteries out of the remote while in use.  Huge oversight on Roku engineering.  Best stick with the Fire Stick for distraction-free viewing.

      • JonSF's avatar
        JonSF
        Channel Surfer
        9 months ago

        I've had this same problem for years. My motherboard was even replaced on my 55R625, and I am still seeing this issue. It doesn't seem like there's a real solution to it. Taking out the batteries is really not a valid work-around...

        - Jon