Forum Discussion

Kadavyf's avatar
Kadavyf
Newbie
8 months ago
Solved

How to contact Roku Support?

Can you guys help me on my TV to collect my Internet

tv & player wifi
  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Hi Kadavyf,

    Greetings from the Roku Community!

    We understand you want to connect your Roku device or TV from your home network, and we're happy to help.

    Your Roku streaming player or Roku TV system will automatically ask you to connect to the Internet during initial setup.

    Some Roku TV systems require an internet connection to complete the setup. After setup, your TV can be used without an internet connection but will be limited to playing content from HDMI sources, cable, or over-the-air broadcasts.

    Connect your Roku device to Wi-Fi during setup

    When prompted during Guided Setup, use the following steps to connect your Roku device to Wi-Fi.

    1. Select Wireless on your Roku device.
    2. Select your wireless network from the list of available Wi-Fi networks.
    3. If you do not see your network, select Scan again to see all networks.
    4. Enter your network password.
    5. Select Connect.
    6. Follow the on-screen instructions to complete the rest of the setup process.

    For more information, check out this support article on connecting your Roku streaming device to the internet.

    We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.
     
    Best regards,
    John

8 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    22 days ago

    Roku does not offer a phone number or email address for support. Do NOT do a web search for Roku support, The only returns you will get will be spam sites that try to con you out of your Roku account info as well as credit card info to "pay for support". Roku does not charge for support at any time. Anyone offers to assist for a fee is a scam artist. 

    There is a support site from the community menu list: https://support.roku.com/ Start your search for assistance there, and you can reach their chat and email support contacts.

  • beesure30's avatar
    beesure30
    Newbie
    22 days ago

    my remote works sporadically.  I have to walk to different parts of the room to get it to work.  What can I do to fix thhis??

    • RokuElizer-A's avatar
      RokuElizer-A
      Community Moderator
      22 days ago

      Welcome beesure30​

      We understand that your remote is not working properly and want to investigate further. Could you tell us what Roku remote you are using?

      If your remote has a voice button, you have a Roku voice remote. If it does not, you have a Roku simple remote.

      Three Roku remotes are shown side by side, each with a purple arrow pointing to the voice button. The voice button is located below the directional pad and is marked with a microphone or magnifying glass icon. If your remote includes the microphone button, it is a Roku voice remote. If the button is missing, you have a Roku simple remote.

      We'll wait for your response.

      Roku Community Team

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      8 months ago

      Hi Kadavyf,

      Greetings from the Roku Community!

      We understand you want to connect your Roku device or TV from your home network, and we're happy to help.

      Your Roku streaming player or Roku TV system will automatically ask you to connect to the Internet during initial setup.

      Some Roku TV systems require an internet connection to complete the setup. After setup, your TV can be used without an internet connection but will be limited to playing content from HDMI sources, cable, or over-the-air broadcasts.

      Connect your Roku device to Wi-Fi during setup

      When prompted during Guided Setup, use the following steps to connect your Roku device to Wi-Fi.

      1. Select Wireless on your Roku device.
      2. Select your wireless network from the list of available Wi-Fi networks.
      3. If you do not see your network, select Scan again to see all networks.
      4. Enter your network password.
      5. Select Connect.
      6. Follow the on-screen instructions to complete the rest of the setup process.

      For more information, check out this support article on connecting your Roku streaming device to the internet.

      We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.
       
      Best regards,
      John
      • Under55writer's avatar
        Under55writer
        Newbie
        25 days ago

        I cannot get anybody to help me!! Trying to set up Roku after purchasing a new Roku stick.  What do I do?  Is there a number I can call?