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DebOB's avatar
DebOB
Reel Rookie
2 years ago
Solved

How to change a subscription that was not ordered through Roku?

I want to change the Hulu account used in Roku. I don't find how to do that. In other words, when I click on the Hulu channel, I want it to go to a different Hulu account than it does today. How do I do that? Thanks.

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi DebOB,

    Thanks for updating us here in the Roku Community!

    We're happy to help you with your problem with changing the Hulu login credentials that are stored on your Roku device. Please try to log out or sign out of your Hulu account by clicking your Profile found on the upper left to switch users. You can also try to remove and re-add the channel so you can sign in again using your new credentials.

    Let us know if it works.

    Best regards,

    Eunice

4 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi DebOB,

    Thanks for posting here in the Roku Community!

    We hear that you would like to change a subscribed account from Hulu. You can reach out to Hulu support directly and inquire further about your concern.

    Thanks,

    Kash

    • DebOB's avatar
      DebOB
      Reel Rookie
      2 years ago

      The subscription was NOT ordered through Roku. I need to know how to change the login credentials that are stored with Roku. 

      Thanks, Deb

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi DebOB,

        Thanks for updating us here in the Roku Community!

        We're happy to help you with your problem with changing the Hulu login credentials that are stored on your Roku device. Please try to log out or sign out of your Hulu account by clicking your Profile found on the upper left to switch users. You can also try to remove and re-add the channel so you can sign in again using your new credentials.

        Let us know if it works.

        Best regards,

        Eunice