Forum Discussion

PBG's avatar
PBG
Streaming Star
5 years ago
Solved

How do install a Micro SD card in a Roku Ultra 4670X ?

I couldn’t find installation instructions. 

Does it install with the labeling on the Micro SD Card facing down?

I realize it will push in and click.

What state should the Roku be in before installing the card?

I realize that if the card is recognized, it should show up in Settings/System/About

Mine didn’t show up as installed. What do I do now?

TV & Player Setup
  • renojim's avatar
    renojim
    5 years ago

    Unless you force it, it will only go in one way.  I believe they're all the same regardless of model, but I can't be positive.  Usually the label is down (the gold contacts are up) and as you stated it will click into place.  It will probably require you to use your fingernail or something similar to push it in beyond the case to get it to click into place.

    Lots of people have reported that they can't get their microSD card recognized and I don't think there's any one solution.  It should recognize it as soon as you insert it (you want to be at the Home Screen).  If it doesn't, try restarting it with the card inserted or pulling the power for a few seconds and plugging it back in with the card inserted.  Finally, if none of that works try formatting it in a computer if possible before inserting it.  Rokus seem to be picky about what card they'll accept.

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  • renojim's avatar
    renojim
    Community Streaming Expert
    5 years ago

    Unless you force it, it will only go in one way.  I believe they're all the same regardless of model, but I can't be positive.  Usually the label is down (the gold contacts are up) and as you stated it will click into place.  It will probably require you to use your fingernail or something similar to push it in beyond the case to get it to click into place.

    Lots of people have reported that they can't get their microSD card recognized and I don't think there's any one solution.  It should recognize it as soon as you insert it (you want to be at the Home Screen).  If it doesn't, try restarting it with the card inserted or pulling the power for a few seconds and plugging it back in with the card inserted.  Finally, if none of that works try formatting it in a computer if possible before inserting it.  Rokus seem to be picky about what card they'll accept.

    • PBG's avatar
      PBG
      Streaming Star
      5 years ago

      Thanks for the response.

    • gaalan69's avatar
      gaalan69
      Newbie
      5 years ago

      I don’t know the model number of my Ultra but I have tried two different SD cards with no luck.  I first bought a 32GB Sandisk which after some research it sounds like it’s too big/powerful.  I am just now trying an SD card I bought directly from Roku that is a 2GB and the device doesn’t acknowledge it either.  I have it installed with the label side down.  This is frustrating because now I’ve spent about $30 on SD cards for nothing.  I also do not have the capability to reformat the card either.  

      • APolitz's avatar
        APolitz
        Newbie
        4 years ago

        I was having the same issue today with a 32 gig SanDisk. The card clicks in but it's extremely loose. You have to insert the card until it is flush with the Roku case. This is a Roku 4670x