Forum Discussion

Arvacweinstein's avatar
Arvacweinstein
Newbie
11 months ago

How do I talk to someone at customer service??

I have tried everything possible to reconnect my Wi-Fi so that I can watch Roku.  I have tried everything that was suggested on the screen and on the website and I’m still not connected for Roku on Wi-Fi.  

tv & player wifi

2 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    10 months ago

    Hi Arvacweinstein Den4,

    Welcome to the Roku Community! We appreciate you reaching out to us about the connectivity issue with your Roku device. We're here to help. Before we proceed, could you please provide the following information for further assistance?

    • When did the issue occur?
    • Is there an error code displayed on the TV screen?
    • What troubleshooting steps have you already tried?
    • Did restarting your internet router and device make any difference?

    In the meantime, please consider trying an alternative option, such as using mobile data for hotspots, to see if it resolves the issue.

    We'll be eagerly waiting for your response and will closely monitor this issue.

    Thanks,
    Jharra