Forum Discussion

Newbie

2 years ago

Solved

How do I get replacement for my Roku Premier?

The hdmi port fell out of the roku device model number 3920X. I need a replacement and can't find any way to contact ROKU support about this issue.

TV & Player Setup

Strega2
2 years ago
If you’re within the warranty period, then you can go here:
https://support.roku.com/article/208757058
If you’re not within the warranty period (which seems likely) then you can pick up a new one anywhere.

3 Replies

Strega2
Roku Guru
2 years ago
If you’re within the warranty period, then you can go here:
https://support.roku.com/article/208757058
If you’re not within the warranty period (which seems likely) then you can pick up a new one anywhere.
- LewSal
  Newbie
  3 months ago
  I misplaced my remote. Will a RC1068 remote work with my model 3920X devjce?
  - RokuEmmanuel-D
    Community Moderator
    3 months ago
    Thanks for asking, LewSal!
    
    It sounds like you're talking about the Roku Player's Remote. Just to confirm, this remote works perfectly with your Roku Premier (3920X) device.
    
    Have more questions? Here's a link for more details!
    
    Let us know if you have further clarifications.
    
    Roku Community Team