Forum Discussion

SandyMac's avatar
SandyMac
Newbie
3 years ago

Hot remote that partly melted

The same thing has happend to my remote. My device is at least 5 years old. Where do I find the serial numbers.

 

4 Replies

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  • SandyMac's avatar
    SandyMac
    Newbie
    3 years ago

    My serial number of my device is 7KA69H546201 and the Model Number is 4630X. How do I order a new remote?

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      3 years ago

      Hi! SandyMac,

      Thanks for posting here in the Roku Community!

      We wanted to let you know that we've passed along your information to our Support team. They will reach out to you to assist you further.

      Please feel free to let us know if you need any additional assistance!

      Thanks,

      Arjiemar

  • Nad1's avatar
    Nad1
    Reel Rookie
    3 years ago

    Same thing has happened to me. How do we get help for this?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi Nad1,

      A warm welcome here in the Roku Community!

      We'd like to take a closer look into this issue that you're having with the Roku remote. Could you provide us with the serial number of your Roku device? What type of remote are you using right now? (universal, simple, or voice remote)

      With detailed information, we will be able to assist you further.

      Thanks,

      John