Forum Discussion

IndyAL's avatar
IndyAL
Reel Rookie
3 years ago

HomeKit error - No usable data, no solution

I receive an error when scanning the QR code to setup HomeKit: no usable data found. That is the message that appears when typically a link would appear to click on. 
AMBlu's avatar
AMBlu
Reel Rookie
3 years ago

Same experience with me. Very frustrating. It shouldn’t be this difficult 

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi AMBlu, 

Thanks for your first post in the Roku Community. 

We apologize for the inconvenience this caused. We would love to look into this further. Kindly let us investigate the problem that occurs by sending us the details requested posted by RokuDanny-R.

Thank you for understanding, looking forward to hearing from you. 


Regards, 
Nimfa

  • yjelinek's avatar
    yjelinek
    Newbie
    3 years ago

    Hello, has there been a fix yet? I am receiving the error as well. I have tried rebooting and using different devices to connect but still receive the error.

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hi yjelinek

      Thanks for reaching out here in the Community!

      We'd like to gather more information about the issue you're running into. What Roku model device are you using? Can also provide the iOS that your Apple device is running as well as make sure that both of the devices are on the same network?

      We want to make sure that you have the requirements for AirPlay that can be found here: How do I use AirPlay and HomeKit with my Roku® streaming

      With more information, we will be able to assist you further.

      Regards,
      Karla

    • Smharrisjr911's avatar
      Smharrisjr911
      Reel Rookie
      3 years ago

      It has not I’ve tried numerous times and I have 1 gig up and down so def a Roku / apple issue 

  • twlynn's avatar
    twlynn
    Reel Rookie
    3 years ago

    Same problem..no solutions at all

  • StewartB's avatar
    StewartB
    Newbie
    3 years ago

    For some reason I can not longer steam from iPhone to Roku device either. Used to work fine. The HomeKit QR code says “no usable data”. I have tried all combinations of tv and phone power offs and reboots. Confirmed Roku software up to date.  Help?

  • Corinnealexis3's avatar
    Corinnealexis3
    Newbie
    2 years ago

    SOLUTION:

    Ensure you have the “Home” app installed on your iPhone. If not, download from the App Store. Open the Home app, click the + icon in the top right corner and it will pull up a camera to scan a QR Code. Scan the QR Code on your TV from Roku AirPlay. Then you’re all set! Please let me know if this works, because it worked for me! I had the same error. 

  • Westneil's avatar
    Westneil
    Newbie
    2 years ago

    This solution worked for me:

    1) Unplug ROKU device. 
    2) Open trash bin. 
    3) Drop device in bin.