HomeKit error - No usable data, no solution
I receive an error when scanning the QR code to setup HomeKit: no usable data found. That is the message that appears when typically a link would appear to click on.
Forum Discussion
Hi Danny
i switched to a hotspot abc hit the same results:
- no usable data error with the QR code
- certain appletv shows load. Shrinking actually played (it’s hit or miss), Ted Lasso played but I received the same errors when I tried to watch The Reluctant Traveler (though it’s loaded in the past) and Make or Break didn’t load
Based on this test, the issue doesn’t spied to be the internet connection
I also bought a new Roku device a few months back thinking maybe the Roku was outdated but that didn’t fix the issue
It’s as if the bandwidth for certain appletv shows fluctuates.
Any other ideas to try out?
min able to access all other Roku app shows just fine it’s just appletv that I encounter issues with the TV, AirPlay from my Mac and also HomeKit not working.
I also removed the appletv app from Roku and added it back, and signed back into the subscription for it. I still encountered the same issues.
Same experience with me. Very frustrating. It shouldn’t be this difficult
Hi AMBlu,
Thanks for your first post in the Roku Community.
We apologize for the inconvenience this caused. We would love to look into this further. Kindly let us investigate the problem that occurs by sending us the details requested posted by RokuDanny-R.
Thank you for understanding, looking forward to hearing from you.
Regards,
NimfaHello, has there been a fix yet? I am receiving the error as well. I have tried rebooting and using different devices to connect but still receive the error.
Hi yjelinek
Thanks for reaching out here in the Community!
We'd like to gather more information about the issue you're running into. What Roku model device are you using? Can also provide the iOS that your Apple device is running as well as make sure that both of the devices are on the same network?
We want to make sure that you have the requirements for AirPlay that can be found here: How do I use AirPlay and HomeKit with my Roku® streaming
With more information, we will be able to assist you further.
Regards,
Karla
Same problem..no solutions at all
For some reason I can not longer steam from iPhone to Roku device either. Used to work fine. The HomeKit QR code says “no usable data”. I have tried all combinations of tv and phone power offs and reboots. Confirmed Roku software up to date. Help?
same issue with me....Roku claims it can't reach my email (?) so I have to scan QR code on box. No luck, not useable.
Hi LRFEHR,
Greetings from the Roku Community!
We're glad to assist you with your issue on your Roku device. Can you please elaborate on the issue that you are experiencing so we can further assist you? What do you see now on your TV screen? Are you getting any error messages or error codes? Can you please send us a photo of the issue as a reference?
We'll be waiting for your response.
Kind regards,
Eunice
