Forum Discussion

TheKingfish1's avatar
TheKingfish1
Newbie
8 months ago
Solved

Home Screen Access Unavailable

Roku Ultra unit fully operating, with no ability to get home screen. Can only get the dancing Roku letters. Please advise.
Thank you,
Alan

TV & Player Setup
  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Greetings from the Roku Community, TheKingfish1!

    Thanks for letting us know about this issue you had with the Roku Ultra. Please try the troubleshooting steps below:

    1. Unplugging/power down your wireless router and then boot your Roku device up to see if you get past the bouncing Roku logo.
    2. If so, try then plugging back up your wireless network. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.

    Please keep us posted on what you find out.

    All the best,
    John

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Greetings from the Roku Community, TheKingfish1!

    Thanks for letting us know about this issue you had with the Roku Ultra. Please try the troubleshooting steps below:

    1. Unplugging/power down your wireless router and then boot your Roku device up to see if you get past the bouncing Roku logo.
    2. If so, try then plugging back up your wireless network. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.

    Please keep us posted on what you find out.

    All the best,
    John