Forum Discussion

mclbfg's avatar
mclbfg
Reel Rookie
2 years ago
Solved

Hisense TV having issues playing videos on continuous loop.

I have a Hisense TV that is being used as a building directory. I have updated the tv and Roku media player. The issue I am having is that after a few hours of running the video on loop, It will go ...
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 years ago

    Welcome aboard to the Roku Community, mclbfg.

    Thanks for letting us know about this. We appreciate you taking the time to post your concern about the playing videos on continuous loop issues with your Hisense Roku TV. 

    Please be advised that this feature is by design. All Roku TVs will proceed to a screensaver mode after being inactive for a while. While you can still play videos on a continuous loop, it will only be for several hours as the TV's inactivity will cause it to go into screensaver mode. 

    No worries. We'd happily take this as feedback and forward it to the relevant team for review. We value your feedback and take it seriously to improve our services and products. 

    Let us know if you need more help. We're happy to assist. 

    All the best,
    Emman

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 years ago

Welcome aboard to the Roku Community, mclbfg.

Thanks for letting us know about this. We appreciate you taking the time to post your concern about the playing videos on continuous loop issues with your Hisense Roku TV. 

Please be advised that this feature is by design. All Roku TVs will proceed to a screensaver mode after being inactive for a while. While you can still play videos on a continuous loop, it will only be for several hours as the TV's inactivity will cause it to go into screensaver mode. 

No worries. We'd happily take this as feedback and forward it to the relevant team for review. We value your feedback and take it seriously to improve our services and products. 

Let us know if you need more help. We're happy to assist. 

All the best,
Emman

  • mclbfg's avatar
    mclbfg
    Reel Rookie
    2 years ago

    Thank you for your response Emmanuel!

    I would be preferable for my situation to have a way to disable the screensaver. I am needing to run the video on loop for 9 hours a day. The TV is on a different floor of the building, so it would be a benefit to not have to check the TV 5 times a day.

    Please do put this in a as a feature request for a future update. It would be super helpful for businesses looking to use these TV's for display and directory purposes.