Forum Discussion

PaulCraft's avatar
PaulCraft
Reel Rookie
2 years ago
Solved

Hisense Roku TV turning on and off by itself

My Hisense 50 in Roku TV was working fine today, but all of a sudden now my TV is turning on and off by itself. I tried moving it around to all my apartment and still doing the same thing.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi PaulCraft,

    Thanks for keeping us posted!

    We appreciate you providing the additional information, and we're sorry to hear about this experience. This seems to be a hardware issue that the TV manufacturer's support can address. You can reach out to Hisense directly since Roku TV manufacturer provides direct support with their TV models.

    Reach Hisesne at Hisense Support or at 1-888-935-8880.

    We hope for the best for you.

    Regards,
    Kash

5 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi PaulCraft,

    Welcome to the Roku Community!

    We understand that you're having a problem with your Roku TV. We will be more than happy to look further into the issue that you're experiencing. We'd like to know more about the issue that you ran into. Please provide us with more details.

    • How are you powering your Roku TV?
    • Is the issue happening on all content or channels, or is it isolated to one content or channel? (Specify)
    • Could you send us a photo or video of your running issue?

    With detailed information, we will be able to assist you further.

    Thanks,

    John

    • PaulCraft's avatar
      PaulCraft
      Reel Rookie
      2 years ago
      • I can’t even do anything with the tv. As soon as I plug in the tv, the Hisense screen will appear, then it will turn off and on. I tried pressing the reset button on the side of the tv, and I tried plugging it in different outlets throughout my living room 
      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi PaulCraft,

        Thanks for keeping us posted!

        We appreciate you providing the additional information, and we're sorry to hear about this experience. This seems to be a hardware issue that the TV manufacturer's support can address. You can reach out to Hisense directly since Roku TV manufacturer provides direct support with their TV models.

        Reach Hisesne at Hisense Support or at 1-888-935-8880.

        We hope for the best for you.

        Regards,
        Kash