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Songoku28's avatar
Songoku28
Newbie
2 years ago

Hisense roku tv stuck in recovery mode

My Hisense Roku tv is stuck in recovery I’ve unplugged/ turned off WiFi and held the button in the back of the tv but nothing has worked 

1 Reply

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Songoku28,

    Thanks for making your first post here in the Roku Community.

    We appreciate you reaching out and sharing with us about this behavior going on.

    Let's see if connecting your device to an alternative network, such as a mobile hotspot, enables you to surpass the recovery mode.

    If there's still no luck, we'll need reinforcement from your TV manufacturer and ask for additional assistance. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    You can contact them here: Hisense Roku TV Contact Us or at 1-888-935-8880.

    Feel free to get back here and let us know how things turned out.

    Thanks,

    Rey