Hi racmarti,
Thanks for sharing this issue with us.
We acknowledge the problem you've been having with your remote. We are happy to assist.
We'll need personal information in order to have this issue resolved. Kindly send us a private message here in the Roku Community.
Your response regarding this matter is highly appreciated.
Sincerely,
Janadee
This being Roku tv remote you would have to it up tv manufacturer, Roku only supplies the UI for the tv. Quickest way to get a working remote just purchase Roku Voice Remote separately from walmart or best buy. Then if it does the same you can then have Roku replace it. 🙂
