Forum Discussion

zrxguy's avatar
zrxguy
Newbie
8 months ago

Hisense Roku tv apps will not open

When turning on my Hisense Roku tv the apps will not open. I have unplugged it, restarted it numerous times and still nothing. Also the clock in upper right corner is not showing now either. This just happened out of the blue. Please help!

5 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    8 months ago

    Hi, zrxguy 

    Welcome to the Roku Community!

    We appreciate you taking the time to reach out. We understand that you're experiencing difficulties with your app not opening on your Roku TV, and we are here to assist you.

    Here are some steps you can take to resolve this issue:

    1. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Once done (Reconnect to internet connections)
    2. Restart your Roku device: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.

    Please keep us posted on how it goes and we'll go from there.

    Thanks,
    The Roku Community Team

    • Deirdre3d's avatar
      Deirdre3d
      Reel Rookie
      3 months ago

      I had the same problem and did those steps which did not work. Now we’re doing a factory reset.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for posting, Deirdre3d​!

        We understand you encountered the same behavior with your Roku.

        Just to confirm, did the factory reset work? If not, please let us know the latest software on your Roku so we can check it out!

        Let us know what you find!

        Roku Community Team