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DeBee's avatar
DeBee
Channel Surfer
3 years ago
Solved

Hisense Roku TV appears offline in Google Home

I have 3 Hisense Roku TVs. At some point, 1 TV appears to be perpetually offline in my Google Home. I compared configurations with the working Roku TV and they are identical. I've tried unlinking and...
  • DeBee's avatar
    DeBee
    3 years ago

    What worked for me was to change the Roku network to connect to a hotspot I set up temporarily on my phone, then after connecting with that hotspot, I changed the Roku back to my Wifi and voila! A tech suggested it to me; not sure why it worked but it did, and has been working for some time now. Finger crossed it continues to stay online!

  • DeBee's avatar
    DeBee
    2 years ago

    After working flawlessly for 6 months one Hisense Roku went offline again. This time it didn't work to change WiFi to my Hotspot and back again, but it does seem to work when I reset the network (aka "forget") and reconnect back to it. 🤞

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello DeBee

Thanks for posting here in the Community.

Can you please provide more information about the issue you are experiencing? What kind of wireless network are you using? What brand and model router are you using?

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

  • DeBee's avatar
    DeBee
    Channel Surfer
    3 years ago

    I'm using a spectrum WiFi6 less router model SAX1V1R (which my other Hisense Roku TV doesn't have an issue with). I did restart my modem and router in troubleshooting this issue but it didn't help. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        DeBee

        Thanks for the follow up.

        How far is your Roku TVs that you are experiencing this issue with from the wireless router and Google device?

        Please keep us posted and we will be able to continue to assist you further.


        Thanks,
        Danny