Forum Discussion

OwlBeGaming's avatar
OwlBeGaming
Reel Rookie
2 years ago
Solved

Hisense 65R6E1 Loop screen & usb updater

I activated the "awake" mode and now my tv is stuck on a start up loop screen. Turns itself on then turns itself off. Holding the reset button did nothing but make the screen go black for a bit but t...
Roku TV Support
USB
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi cmac3303,

    Thanks for posting about the trouble you've encountered with your Roku TV to the Roku Community!

    The issue you are experiencing may be related to hardware. We recommend contacting your TV manufacturer directly to report this issue and request additional support.

    Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

    For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV.

    We appreciate your understanding.

    All the best,
    Chel

cmac3303's avatar
cmac3303
Reel Rookie
2 years ago

OwlBeGaming I found out that my issue was that only half of my LED strips were working. The T-Con board or the main power board (I can’t remember which one) was senses that they were out so the tv would try to reset itself. Unfortunately, however, I cracked the screen in the process of finding that out, so now it’s garbage lol

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi cmac3303,

Thanks for posting about the trouble you've encountered with your Roku TV to the Roku Community!

The issue you are experiencing may be related to hardware. We recommend contacting your TV manufacturer directly to report this issue and request additional support.

Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV.

We appreciate your understanding.

All the best,
Chel