Forum Discussion

Charlottepickle's avatar
Charlottepickle
Reel Rookie
8 months ago

High pitched noise Roku remote

I have a Roku remote that keeps buzzing and when I put in fresh batteries, it says I have 14% or even 0% battery and is making a high pitched buzzing sound.  It's constant.

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    Community Moderator
    8 months ago

    Hi Charlottepickle,

    We appreciate your first post here in the Roku Community!

    Thank you for letting us know about this issue. We would like to gather some information to better assist you. To start with, could you please provide the following information:

    1. What model is your Roku remote?
    2. Which Roku device is paired with this remote?
    3. Was this remote purchased separately, or did it come with the device?
    4. When did the issue occur?
    5. What troubleshooting have you tried so far?

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

    • Charlottepickle's avatar
      Charlottepickle
      Reel Rookie
      8 months ago

      The remote is RC-AL4 and came with the Roku.  It started a few weeks ago.  The Roku is an ultra LT.  I tried replacing the batteries and removing them for a period and putting them back. Repairing.  

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Community Moderator
        8 months ago

        Thank you for your response, @Charlottepickle.

        I just wanted to let you know that we've sent you a private message to offer further assistance. Please take a moment to check your email inbox.

        Thanks so much, and we're looking forward to hearing back from you!

        Regards,

        Jharra

    • AdamD84's avatar
      AdamD84
      Newbie
      6 months ago

      Hi Jharra - 

      I'm experiencing the same issue. 

      1. Model 3810x

      2. Same as above

      3. Remote came with the device

      4. Issue started today after working fine earlier today. 

      5. I tried restarting the TV and roku. Replaced the remote batteries. Remote is completely unresponsive aside from the high pitched noise. 

       

      Please advise. Thank you!

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Community Moderator
        6 months ago

        Hi AdamD84,

        Welcome to the Roku Community!

        We understand that your Roku remote is producing a high-pitched noise while in use, and we would like to assist you further. Could you kindly provide us with the serial number of the Roku device to which your remote is paired? Additionally, we would appreciate it if you could share a picture of the remote. To do so, you can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

        Your cooperation is greatly appreciated, and we look forward to resolving this issue together.

        Thanks,
        Jharra