Forum Discussion

Dave28's avatar
Dave28
Binge Watcher
2 years ago
Solved

hide streaming channels option not working on TCL Roku TV

Out of the blue My TCL Live channel guide is showing all antenna channels plus 100s streaming channels.  Hide streaming option is checked and not working.  Rescanned Antenna channels only and I still get 100s of unwanted streaming channels on my Live TV Guide.  Restarted TV rescanned to no avail.  Please tell me how to hide streaming channels without going through each channel and hiding it manually.  

tv & player features
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Community Users,

    We appreciate your patience and understanding.

    The issue has been resolved and thank you so much for all your feedback and suggestions. These are all noted and if you need anything else, please let us know.

    Happy Streaming!

    Kind regards,

    Eunice

31 Replies

  • TeedOff's avatar
    TeedOff
    Binge Watcher
    2 years ago

    I have the same problem that has happened in just the past hour or so..

    Dear Roku, please stop f**king with sh!t.    It's obnoxious... having ONLY over-the-air channels in one spot is CONVENIENT... forcing your streaming channels into the messing is IRRITATING.. especially after we already went thru the debacle of you removing the channel numbers 

    • catman7's avatar
      catman7
      Channel Surfer
      2 years ago

      It just happened to me too.  For the last 5 years I've had just antenna channels. About 30 minutes ago over 1000 channels popped up that I don't want.  Repeat I don't want them.  I found the option to hide streaming channels, checked it but it's not working.  What's happening?  Why can't they leave well enough alone?  I'm seriously thinking of throwing this good tv in the trash.  Thanks Roku.  You may lose my business for life.  Any help?

      • catman7's avatar
        catman7
        Channel Surfer
        2 years ago

        Update:  It actually gave me 4300 channels(and a lot in Spanish).  When I clicked the 'Hide Streaming Channels' I think that cut it down to 1100.  I went so far as deleting the Roku channel App and that did nothing.  Why did they give me this when I didn't ask for it? I'd love to dump this tv on their front porch.  I'm so mad at those b*stards! 

        I did notice that an antenna scan says it does include streaming channels.  Is there a way to scan just the antenna?

    • TeedOff's avatar
      TeedOff
      Binge Watcher
      2 years ago

      Just so there's no confusion to delay your engineers re-activating the feature we miss:  see photos

       

      • catman7's avatar
        catman7
        Channel Surfer
        2 years ago

        I hope Roku realizes what they've done.  If everyone that this has happened to responds, maybe they'll be on the verge of bankruptcy and get off their dead asses and do something.  Let's hope.

  • mary451's avatar
    mary451
    Channel Surfer
    2 years ago

    I am on a fixed income and get a limited number of streaming hours. I accidentally watched several hours of streaming tv yesterday. Ouch!!! Please fix the "hide features" option. I had to go through "manage channels" and manually click on hundreds of streaming channels to remove them. Does anyone want to swap an updated Roku tv for anything else? Why would you anger the people who support Roku by buying a Roku enabled tv ( i have Hisense)?

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi Community Users,

      Greetings from the Roku Community!

      We appreciate you letting us know about this. Please allow us to assist by providing the details needed so we can look further into this issue.

      1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      2. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      3. Troubleshooting steps you have taken to try resolving the issue.

      Once we have this information, we'll escalate it right away to the Roku appropriate team.
      Kind regards,
      Eunice

      • TeedOff's avatar
        TeedOff
        Binge Watcher
        2 years ago

        RokuEuniceL 

        You ask if this occurs on a SPECIFIC channel??? WTF??  have you even read the thread?

        I posted pictures that makes the issue VERY VERY CLEAR and makes it very clear this is NOT A SPECIFIC CHANNEL issue.  I repost the pics here so that your laziness doesn't have to actually be bothered.

        I stopped reading on your item #2 b/c if you're not going to read our messages then why should I read yours???!!

  • TXLarry's avatar
    TXLarry
    Newbie
    2 years ago

    Same here. The 'Hide streaming channels' option stopped working last night on all three of my Roku TVs. I tried deleting the Roku channel, but that didn't help. The streaming channels were still displayed along with the antenna TV channels. Finally, I manually blocked each streaming channel on one of my TVs, but that took most of the evening and a whole lot of unnecessary wear and tear on the remote. That worked, but after blocking all the streaming channels, the Roku channel no longer works. What a mess! Come on Roku... either restore functionality to the 'Hide streaming channels' option or make it easier to block all of them.

  • TheBrat's avatar
    TheBrat
    Binge Watcher
    2 years ago

    Yup, happened to me too this morning. Already aggravated cleaning up yet another flooded basement at 4am only to find the Live Guide Roku Channels have been added to MY personal antenna! This happened about 3 years ago and about a week later, I'm guessing after a gazillion complaints, they put it back to the way it was before. Suddenly, last week, I noticed they added "Recents" to the left side of the antenna guide and I wasn't happy cuz I tend to scroll a continuous loop of my 19 channels in the early morning hours but can't do that now cuz it goes from All Channels to Recent Channels back to All Channels. Stop messing with our personal antennas!!!! I don't even have a Roku Antenna and never will cuz I'm totally hating Roku!!!

    And I'm hating Roku not just for this but because I had to buy a Roku stick to add to my TCL Roku TV and select that on my Home Screen after I turn on my TV just so I could navigate the Home Screen AND all my TV/Movie apps faster!! The time wasted waiting for an app to open, to be able to scroll from one movie or TV series to the next can be up to a freaking minute (HBO Max was the worst)!!! I seriously thought it was the apps being ridiculously slow or kicking me out every time I so much as adjust the volume or get so hung up that I have to unplug my TV. BUT ITS ROKU!!!!!!! This is freaking daily Roku!!!! And with the Roku Stick, I'm finally getting the picture in picture again in Sling TV, a 2 thumbs up option for likes in Netflix as well as a different area to Exit, not getting kicked out of Prime as soon as it opens, etc. WHY Roku does it take me BUYING and ADDING a Roku Stick to my Roku TV for my apps to work better & faster and get more options in my apps??? 

    This blows Roku!!!!!!! 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi TeedOff,

    Thanks for posting here in the Roku Community!
    We apologize for any inconvenience that this may have caused you. Thanks for providing your suggestions, and we value your feedback. We always aim to give you the best streaming experience. We'll be escalating this to the appropriate Roku team so this can be investigated right away.

    This has been noted, and if you need anything else, please let us know.
    All the best,
    Eunice

    • catman7's avatar
      catman7
      Channel Surfer
      2 years ago

      Since I now have dozens and dozens of Spanish channels(which I don't want) why don't you throw in some Portuguese, some Mandarin and maybe some Hungarian?  That would make this experience just 'perfect'. Thanks!

    • catman7's avatar
      catman7
      Channel Surfer
      2 years ago

      You're response says it all - "We always aim to give you the best streaming experience".  No you don't.  You aim to force feed us as many ads as you can.  Get this through your head - "WE DO NOT WANT STREAMING CHANNELS". I repeat "WE DO NOT WANT STREAMING CHANNELS".  If you force streaming channels on us then we don't want Roku.  Pass THAT on to Roku.

  • CitzenCain's avatar
    CitzenCain
    Streaming Star
    2 years ago

    OMG as I sat here reading yours and other post fuming that they had once again screwed up the OTA menu I glanced at my TCL/Roku TV and wala it's fixed !

    Thank you  Dave28 for bringing this to their attention and thank you Roku for listening.

    Now if you can just delete the "recent" menu that would be great, it's useless . 🙂 

     

    • TeedOff's avatar
      TeedOff
      Binge Watcher
      2 years ago

      YES!!!  Thank you RokuEuniceL   .... now please ask the engineers for an option to get rid of the Recents & Favorite sections in the guide..    We only have 27 over the air channels.... no need to have a Favorites sections at all... and definitely no need to have a forced upon us Recents section with 5 of the last stations watched... that's just unnecessarily repeating 20+% of the channels in a random order.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Community Users,

        We appreciate your patience and understanding.

        The issue has been resolved and thank you so much for all your feedback and suggestions. These are all noted and if you need anything else, please let us know.

        Happy Streaming!

        Kind regards,

        Eunice