Forum Discussion

xionli2's avatar
xionli2
Newbie
12 months ago
Solved

Help setting up new tv please help me

So I just got the TV today and when I hit any buttons on my remote it just makes the noise of being clicked bur doesn't move or do anything instead I'm just stuck on the select language screen the only thing I can do is turn it on and off nothing else works I have replaced my batteries and even unplugged the tv

  • RokuJanadeeK's avatar
    RokuJanadeeK
    12 months ago

    Hi xionli2,

    Welcome, and thank you for your post.

    We understand your concern regarding your Roku TV setup.

    We would suggest performing a hard reset with the TV by following the steps provided in this support article on how to factory reset your Roku device.

    We hope this fixes the issue. Keep us posted.

    Regards,
    Janadee

3 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    12 months ago

    Hi xionli2,

    Welcome, and thank you for your post.

    We understand your concern regarding your Roku TV setup.

    We would suggest performing a hard reset with the TV by following the steps provided in this support article on how to factory reset your Roku device.

    We hope this fixes the issue. Keep us posted.

    Regards,
    Janadee

    • Dar86's avatar
      Dar86
      Reel Rookie
      9 months ago

      I did a hard reset but still want show all the apps I pay for.  Keeps buffering and kicking off.  I have high speed internet with 1T  download so there is no reason for the buffering or the no internet connection.  

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        9 months ago

        Hi Dar86,

        Welcome to the Roku Community!

        Thanks for letting us know about your trouble with your streaming channels, which keep buffering and kicking off, and for taking steps to resolve it.

        We want to take action on this, but we need more details to determine whether there are any options we can investigate further.

        • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
        • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
        • Are you receiving error messages or codes when accessing the channel?
        • Does the issue only occur on a specific channel while streaming or all the channels installed on your Roku device?
        • What troubleshooting steps have you taken so far to resolve the issue?

        Please keep us posted, and we'll continue assisting you from there.

        All the best,
        Chel