Forum Discussion

Denette's avatar
Denette
Reel Rookie
2 months ago
Solved

Help! Screen is stuck and remote won’t let me select anything

Help! When I turn on my tv, it says updating but doesn’t move past 0% then goes to this screen. Issue is my remote won’t allow me to select any of the options displayed! The remote is working, I can see the light on it when I push a button and I changed the batteries just to be sure. I’ve unplugged the tv. Nothing is working! Please help! I’ve only had the tv 3 years!

tv & player wifi
  • RokuJohnB's avatar
    RokuJohnB
    2 months ago

    Hey Denette,

    Thank you for posting here in the Roku Community!

    We will be more than happy to assist you further. Please try to restart your Roku device or TV. After restarting your Roku device or TV, you may need to restart your modem and router.

    For more information, you may check out this support article here on how to fix internet errors and issues on your Roku streaming device.

    Let us know how it goes and we'll continue to assist you further.

    Cheers,
    Roku Community Team

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 months ago

    Hey Denette,

    Thank you for posting here in the Roku Community!

    We will be more than happy to assist you further. Please try to restart your Roku device or TV. After restarting your Roku device or TV, you may need to restart your modem and router.

    For more information, you may check out this support article here on how to fix internet errors and issues on your Roku streaming device.

    Let us know how it goes and we'll continue to assist you further.

    Cheers,
    Roku Community Team

  • SwtPie3800's avatar
    SwtPie3800
    Newbie
    2 months ago

    Same thing is happening today. Started updated, goes back to this page, error 009, check network, etc. I've unplugged TV, Roku, changed batteries in remote, network signal is excellent. No luck

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 months ago

      Hey SwtPie3800,

      Greetings from the Roku Community!

      We appreciate the troubleshooting steps that you have taken so far. 

      Have you tried connecting to a different connection, such as a Mobile hotspot, to see if the device can connect to the internet?

      Let us know how it works, and we'll continue to assist you further.

      Thanks,
      Roku Community Team