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duckmom5's avatar
duckmom5
Reel Rookie
2 years ago

Headphone jack stopped working

My headphone jack on my remote stopped working after one use. I tried to go to the replacement/return area on Roku.com, but the chat feature doesn't seem to be live at this time. How can I get my remote replaced?

remotes

3 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi duckmom5,

    Welcome to the Roku Community!

    We understand that your Roku remote's headphone jack has been having issues. We're sorry to hear that you are unable to send a request from our chat support and we would be happy to see what we can do to help get you back up and running.

    Kindly check to see if the problem still exists and try using an alternative pair of headphones.

    For additional help solving an issue with your Roku Remote or one of its features, refer to the detailed articles: How to use headphones with your Roku® voice remote for private listening | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Kind regards,
    John

    • duckmom5's avatar
      duckmom5
      Reel Rookie
      2 years ago

      Thank you John,

      I tried the headphones with another device, and they worked. It must be with the remote itself?

      Please let me know how I can go about getting a new remote. The headphones help when others don't want to be disturbed with TV sounds.

       

      Appreciate the help,

      duckmom5

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        5 months ago

        Hey everyone,

        We're locking this thread as the information here may be outdated.

        If you're still facing issues, try searching the Community forums for a thread with more up-to-date info.

        If nothing comes up, feel free to start a new thread!

        We're here to help.

        Thanks,
        The Roku Community Team